AI Conversational Designer

Cornwallis Elt; City Of London; On-site; Full time

Job summary

A global Investment Manager is seeking an AI Conversation Designer for a 12-month contract to lead a project in creating a new AI Chatbot. The role focuses on enhancing customer satisfaction through innovative conversational design, utilizing tools like Genesys and ChatGPT. Candidates should have a strong background in AI-driven chatbot design, UX design, and content creation, ideally within the financial services sector.

Qualifications

• Experience in design and delivery of AI-driven Chatbots.
• Strong background in content writing/design.
• Experience within Financial Services is desired.

Responsibilities

• Lead the project to craft a new AI Chatbot.
• Involved in technology selection and influence.
• Design user-centered experiences and products.

Skills

Natural Language Processing

Prompt Design

Large Language Models

Content Design

User Insights

Tools

Genesys

IBM Watson

ChatGPT

Figma

Sketch

Job description

This range is provided by Cornwallis Elt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

AI Conversation Designer – Conversation Design, Genesys, ChatGPT, Watson, Einstein, LLMs, NLP, Conversational AI, User Insights, Content Design – Contract role - 12 months - Up to £600 per day PAYE - London or Manchester

An AI Conversation Designer is urgently sought after by a global Investment Manager to lead a greenfield project to craft and build a new AI Chatbot to be utilised across all digital channels within their retail investment business, replacing a traditional Chatbot that no longer meets business needs.

The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will help advise & guide customers in their investment activity.

Your role will be to lead on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design.

Whilst you will be the primary Conversational Designer, you will be supported by a team of in-house UX Designers.

To be successful, you will demonstrate:

• Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT
• Expertise in areas including Natural Language Processing, Prompt Design and Large Language Models (LLMS) to craft responsive, AI-driven conversational flows
• A strong background in content writing/design with the ability to translate complex jargon and topics into easily accessible and digestible information for users
• Strong UX Design skills with experience in Figma, Sketch etc., able to design user-centred experiences and products
• Experience within Financial Services is desired however they are open to a background in any large, regulated industry

If you are passionate about using AI to improve and enhance customer experience and satisfaction and have previously delivered conversational chatbots, then please do apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Engineering, Writing/Editing, and Information Technology

• Industries

  Financial Services, Investment Management, and Technology, Information and Media

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