Chat Host

Bada Bingo; Nottingham; On-site; GBP 26,000; Full time

Job summary

Bada Bingo is looking for a vibrant Chat Star to lead engaging live chat sessions and create a fun atmosphere for customers. Ideal candidates should possess strong communication skills and a passion for entertainment, ensuring a delightful experience for bingo enthusiasts. This dynamic role allows you to connect with customers while promoting a lively bingo environment.

Benefits

24/7 access to GPs

NHS-approved mental wellbeing support

Personal online financial advisor

Apprenticeships for career growth

100s of online courses

In-house training opportunities

Mental health support

50% staff discount on bingo and food

Refer a friend scheme

Pension scheme

Qualifications

• Magnetic personality with a passion for entertainment and chatting.
• Experience in hospitality or retail preferred.

Responsibilities

• Host live chat sessions to engage customers.
• Deliver games, quizzes, and activities.

Skills

Excellent written communication

Customer engagement

General knowledge

Multitasking

Digital literacy

Education

Experience in a customer-facing role

Tools

Digital tools

Job description

Join the Fun as aChat Star (Host)at Buzz Bingo!

Location:Nottingham Studios (with occasional travel to Derby Studios)
Hours:40 hours/week | 5 hours/day over 4 days (including weekends)
Salary:£25,952.85 per annum

Are you a natural entertainer with a passion for people and a flair for fun? We’re looking for vibrant, engaging personalities to become the face and voice of Buzz Bingo’s live chat experience!

What You’ll Be Doing

As aChat Star, you’ll be the heartbeat of our live bingo experience—bringing energy, entertainment, and genuine connection to our online and in-club customers. You’ll:

• Host live chat sessions that are fun, friendly, and full of personality
• Spark conversations beyond bingo—think pop culture, trivia, and trending topics
• Deliver games, quizzes, and activities to boost engagement
• Promote offers and campaigns with flair and authenticity
• Respond to customer queries and moderate chat with professionalism
• Work closely with our Live Bingo team to create a seamless, exciting experience
• Award bonuses and manage player accounts
• Support safer gambling practices and follow all compliance processes

What You Bring

• A magnetic personality with a love for entertaining and chatting
• Strong general knowledge and curiosity about the world
• Excellent written communication and typing skills
• Experience in a customer-facing role (hospitality, retail, etc.)
• Confidence using digital tools and navigating the internet
• Ability to multitask and think on your feet
• Awareness of bingo and online gaming is a plus (but not essential)

Bonus Skills (Nice to Have)

• Familiarity with systems like VF BOS or IMS
• Understanding of GDPR and Safer Gambling practices

Hit the Jackpot with Our Benefits

• Help@Hand App– 24/7 access to GPs, mental health support & more
• Thrive App– NHS-approved mental wellbeing support
• MyEva– Your personal online financial advisor
• Buzz Brights Apprenticeships– Grow your career with us
• Buzz Learning– 100s of online courses at your fingertips
• In-House Training– Fire safety, Food safety, COSHH & more
• Mental Health Advocates– Support when you need it
• 50% Staff Discount– On bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Pension Scheme

Ready to Be a Star?

If you’re bursting with energy, love making people smile, and want to be part of a team that’s all about fun, connection, and community—we want to hear from you!

#BB1