Charity Support & Data Insights for Food Rescue

The Felix Project; Sheffield; Presencial; GBP 26 000 - 34 000; Tempo integral

Resumo da oferta

The Felix Project in Sheffield is seeking a proactive support officer to work with charities and partners across the UK food rescue network. You will handle policy and system queries, maintain CRM records, and escalate issues to relevant stakeholders, ensuring timely resolutions.

You will collaborate with regional teams, analyse performance with Power BI, and help onboard and retain charity partners while promoting the charity's mission to rescue surplus food and reduce waste.

Qualificações

• Not-for-profit experience whether in employment or as a volunteer
• Experience of working in a customer service role
• Excellent communication skills both written and verbal
• Proficient in the use of Microsoft Office tools
• Experience of using Power BI for reporting and analysis
• User experience of CRM platforms (Salesforce)

Responsabilidades

• Provision of high quality support to charities, addressing issues and escalating to relevant stakeholders where necessary
• Managing charity compliance across a designated Felix Go region
• Utilisation of the CRM system to maintain accurate and up-to-date records of scheduled donations
• Collaborate with regional field teams to transition charities from initial onboarding to ongoing support, aiding engagement and retention efforts
• Work with the data support team to analyse performance, track trends, and proactively address key issues
• Collaborate with retailer partners and tech suppliers to resolve problems and fulfil requests
• Assess charity eligibility and their capacity for surplus food, aiming to maximise donations and assisting with the rollout of new retailers and pilot initiatives

Conhecimentos

Customer service

Communication skills

Problem solving

Data analysis

Ferramentas

Salesforce

Power BI

Microsoft Office

Descrição da oferta de emprego

The Felix Project in Sheffield is seeking a proactive support officer to work with charities and partners across the UK food rescue network. You will handle policy and system queries, maintain CRM records, and escalate issues to relevant stakeholders, ensuring timely resolutions.

You will collaborate with regional teams, analyse performance with Power BI, and help onboard and retain charity partners while promoting the charity's mission to rescue surplus food and reduce waste.