Charity Shop Manager – Lead a Purpose-Driven Team

Naomi House & Jacksplace; Romsey; On-site; GBP 16,000 - 23,000; Full time

Job summary

Naomi House & Jacksplace is seeking a Shop Manager for our Romsey store. You will lead a busy charity shop, guiding staff and volunteers to deliver excellent customer experiences while driving sales and community engagement.

The role suits an experienced retailer with supervisory credentials who can manage stock, merchandising and shop operations. It offers a supportive team, competitive pay and flexible working days.

Qualifications

• An experienced retailer with supervisory or management experience.
• Strong leadership and team development skills.
• Excellent customer service mindset and communication abilities.
• Organised, proactive and commercially aware.
• Comfortable managing stock, sales and shop operations.
• Great interpersonal skills and ability to work with volunteers.

Responsibilities

• Lead day-to-day operation of the charity shop.
• Inspire, support and develop staff and volunteers.
• Create an attractive and welcoming shopping environment.
• Maximise sales and profit through merchandising and stock control.
• Build relationships within the local community.
• Manage shop administration, financial controls and banking procedures.
• Ensure high standards of customer service, health and safety, and compliance.

Skills

Retail management experience

Leadership

Customer service

Communication

Organised

Team motivation

Job description

Naomi House & Jacksplace is seeking a Shop Manager for our Romsey store. You will lead a busy charity shop, guiding staff and volunteers to deliver excellent customer experiences while driving sales and community engagement.

The role suits an experienced retailer with supervisory credentials who can manage stock, merchandising and shop operations. It offers a supportive team, competitive pay and flexible working days.