Charity Shop Manager - Flexible Hours & Impact

British Red Cross; Monmouth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Flexible working

Holidays

Pension scheme

Recognition platform

Discounts

Wellbeing support

Learning and development

Will writing service

Death in service

CycleWork

Job summary

British Red Cross in Monmouth is seeking a Shop Manager to lead our charity shop team and deliver an outstanding customer experience. You’ll manage staff and volunteers, hit financial targets, and coordinate shop floor activities while ensuring the shop reflects the charity’s values.

This full-time role offers a rewarding opportunity to serve the community and grow with the organization. Join a passionate team driving community support, with flexible local engagement and a commitment to care for

Qualifications

• Retail experience at supervisory level with outstanding customer service.
• Proven management skills to develop and inspire your team.
• Entrepreneurial mindset with ability to meet targets and drive results.
• Good PC/IT skills and comfort with basic software.
• Passion for the British Red Cross cause and community presence.

Responsibilities

• Lead a team to deliver a brilliant shopping experience for customers.
• Work on the shop floor and coordinate behind the scenes activities.
• Design an inviting layout that connects customers to our cause.
• Responsible for achieving financial targets and inducting staff/volunteers.
• Represent British Red Cross to a high standard and uphold our values.

Skills

Retail supervision

Team leadership

Customer service

Cash handling

IT skills

Target driven

Tools

PC proficiency

Job description

British Red Cross in Monmouth is seeking a Shop Manager to lead our charity shop team and deliver an outstanding customer experience. You’ll manage staff and volunteers, hit financial targets, and coordinate shop floor activities while ensuring the shop reflects the charity’s values.

This full-time role offers a rewarding opportunity to serve the community and grow with the organization. Join a passionate team driving community support, with flexible local engagement and a commitment to care for