Charity Shop Manager - Cheltenham

TN United Kingdom; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established charity organization is looking for a dynamic Shop Manager to lead their beloved store in Cheltenham. This role involves overseeing daily operations, recruiting and training volunteers, and enhancing customer engagement. With a focus on community impact, you will leverage your retail management experience to drive sales and foster relationships. Join a supportive team dedicated to making a difference in the lives of pets and their families, all while enjoying a generous benefits package that values your contributions.

Benefits

38 days holiday per year

Enhanced pension scheme

Life assurance

Employee assistance programme

Wellbeing support programmes

Free access to GP

Claim for professional fees

Charity worker discounts

Qualifications

• Experience in retail management to ensure store thrives.
• Ability to build strong external relationships.

Responsibilities

• Recruit, train, and support volunteers for smooth shop operations.
• Promote and showcase shop offerings to increase donations.

Skills

Commercial awareness

Interpersonal skills

IT skills

Basic understanding of finance

Job description

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Client:

Blue Cross

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8c654b1d0d32

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Description

Contract: Permanent, full time, 35 hours per week over 5 days

In the heart of the historic town of Cheltenham, you will find a vibrant charity shop which is well loved and supported by its local community. We're looking for a Shop Manager to take this shop by storm and continue our mission of supporting pets and their families.

More about the role

Working with the Assistant Manager, you will recruit, train and support our incredibly loyal volunteers to ensure our shop runs smoothly and efficiently. You must be confident in promoting and showcasing what we do to increase the amount of people who are able to volunteer with us or donate stock.

You will be providing oversight on day to day activities, supporting with visual merchandising and planning strategies to increase stock quality and quantity to enable us to grow our business.

As a Shop Manager, we need you to use your experience in retail management to make this store thrive in the community it sits in. Ideally you will be a local person with great connections and ideas in how best to sell and engage with our customers.

Your great organisation skills along with an eye for attention to detail will guarantee smooth operations, allowing your team to come together and provide quality customer service.
Our Cheltenham shop is open Monday to Saturday from 09:00 till 17:00. Your normal working pattern may change each week, subject to the needs of the business.

About you

Essential qualifications, skills, and experience:

• Commercial awareness to deliver sales
• Excellent interpersonal skills and the ability to build strong external relationships.
• Good IT skills and a basic understanding of finance

It would also be great if you had:

• Full driving licence
• Experience of working with volunteers
• Experience of fundraising

How to apply

Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today.

At Blue Cross, we’re dedicated to providing you with a supportive and rewarding working environment where you feel valued throughout your career with us.

Our generous benefits package includes:

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Claim for professional fees
• Charity worker discounts across a variety of retailers.

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page