Charity Shop Manager

St Davids Hospice Care; Chepstow; On-site; GBP 28,000 - 31,000; Full time

Job summary

St David’s Hospice Care in Chepstow, Wales, is seeking a Shop Retail Manager to drive income and manage donated stock. The role requires leading and training staff, ensuring safe, compliant operations, and delivering excellent customer care.

The post involves opening hours and cover for 6 days per week, with a focus on merchandising, promotions, and achieving profit targets to support hospice services.

Responsibilities

• Meet agreed sales and profit targets.
• Manage the sourcing, pricing, merchandising and display of donated stock.
• Devise and implement sales promotions programmes in consultation with the Retail Manager.
• Maintain a high standard of display, both in window and inside shop.
• Ensure that the shop and stock preparation areas are clean and tidy at all times.
• Process donated stock to agreed standards and timescale.
• Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking.
• Control all shop expenses to levels agreed with the Retail Manager.
• Recruit voluntary staff to meet the needs of the shop.
• Provide training for paid and voluntary staff and any work placements in retail, customer care and health and safety policies.
• Ensure the shop opens to agreed hours and plan cover for 6 days per week.

Job description

To manage the shop successfully to enable them to achieve or exceed their income and expenditure targets and generate maximum profits for the work of St David’s Hospice Care.

Key Working Relationships:

• General Public
• Head of Retail
• Staff and Colleagues

Key Areas of Responsibility:

• Meet agreed sales and profit targets.
• Manage the sourcing, pricing, merchandising and display of donated stock.
• In consultation with the Retail Manager, devise and implement sales promotions programmes.
• Maintain a high standard of display, both in window and inside shop.
• Ensure that the shop and stock preparation areas are clean and tidy at all times.
• Process donated stock to agreed standards and timescale.
• Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking.
• Control all shop expenses to levels agreed with the Retail Manager.
• Recruit voluntary staff to meet the needs of the shop.
• Provide training for any paid and voluntary staff and any work placements in all aspects of retail, customer care, equal opportunities and health and safety policies and procedures.
• Ensure that the shop opens to agreed hours and plan cover for 6 days per week working.
• Ensure that the shop is covered for periods of sickness and annual leave.
• Ensure all relevant administration is completed.
• Ensure an exceptionally high level of customer care is maintained.
• Ensure the shop meets health and safety regulations.
• Undertake any required training courses.
• Assist in the positive promotion of the work of St. David’s Hospice Care, working with community fundraisers to exploit opportunities and maximise awareness of the charity.
• Comply with organisational health and safety policies and procedures to maintain a safe working environment for staff, volunteers and customers.
• Ensure that any new employees, volunteers or trainees are given an initial induction and explanation of fire and emergency evacuation procedures.
• Undertake any other duties as may be reasonably required to ensure the smooth operation of the shop.

£27,795.00 - Rest of England £30,906.00 - London