Charity Hub Assistant

Bedfordshire Hospitals NHS Foundation Trust; Cambridgeshire and Peterborough, Luton; On-site; GBP 12,000 - 18,000; Part time

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking a part-time Charity Hub Assistant to join the hospital charity team. This role supports Charity Hubs to raise funds and enhance experiences for patients, families and staff across hospital sites in Bedford and Luton.

Working with the Charity Hub Manager, you will help maximise sales, manage stock, and work with volunteers to deliver excellent customer service, events, and new retail initiatives, including online sales opportunities.

Qualifications

• Excellent written, oral communication and numeracy skills.
• Confident IT skills and quick to adopt new technology.
• Food Safety and Hygiene certificate.
• Basic general education (GCSEs).

Responsibilities

• Support the delivery of sales targets and volunteer engagement.
• Help maintain stock availability and support deliveries.
• Assist in maximising sales by ensuring products are well-presented and replenished.
• Create an attractive shopping environment with high standards of visual merchandising.
• Support maintenance and cleaning of Costa Coffee machines.
• Assist with shop administration including cash handling and banking.
• Support the Charity Trolley Service and promotional events.
• Develop new retail initiatives, including online sales and future opportunities.
• Order selected products and supplies such as balloons and gifts.
• Support volunteer recruitment and onboarding; train and develop volunteers.

Skills

Excellent communication

Numeracy

IT skills

Education

GCSEs

Food Safety and Hygiene certificate

Job description

Bedfordshire Hospitals NHS Foundation Trust

Charity Hub Assistant

The closing date is 24 November 2026

We are looking for an enthusiastic and motivated part time Charity Hub Assistant to join our hospital charity team. This is an exciting opportunity to play a key role in supporting our Charity Hubs, which raise vital funds to enhance the experience of patients, families and staff across our hospitals.

Working alongside the Charity Hub Manager, you will help deliver a first-class retail and trolley service, ensuring every customer receives a welcoming and positive experience. You'll support the day-to-day operation of the Charity Hubs, help maximise sales of food and merchandise, and work closely with our fantastic team of volunteers.

Main duties of the job

Support the delivery of sales and profit targets through effective product management and volunteer engagement.

Help maintain excellent stock availability, monitoring stock levels and supporting deliveries.

Assist in maximising sales by ensuring products are well-presented, appropriately priced and regularly replenished.

Create an attractive shopping environment through high standards of visual merchandising and display.

Support the maintenance and cleaning of Costa Coffee machines.

Assist with all shop administration, including cash handling, banking and record-keeping, ensuring compliance with Trust policies and procedures.

Support the Charity Trolley Service, including operating the trolley when required.

Represent the charity at promotional events and pop-up stalls across hospital sites.

Support the development of new retail initiatives, including online sales and future retail opportunities.

Take responsibility for ordering selected products and supplies, such as balloons and gift items.

Support the Charity Hub Manager and Voluntary Services Team with volunteer recruitment and on boarding.

Assist with the training and development of volunteers, helping them build confidence and maximise their contribution.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Job responsibilities

We are looking for an enthusiastic and motivated part time Charity Hub Assistant to join our hospital charity team. This is an exciting opportunity to play a key role in supporting our Charity Hubs, which raise vital funds to enhance the experience of patients, families and staff across our hospitals.

Working alongside the Charity Hub Manager, you will help deliver a first-class retail and trolley service, ensuring every customer receives a welcoming and positive experience. You'll support the day-to-day operation of the Charity Hubs, help maximise sales of food and merchandise, and work closely with our fantastic team of volunteers.

This is a fantastic time to join our charity. Our Charity Hubs and Trolley Service are at the heart of the hospital community, providing valuable services to staff, patients and visitors while generating funds that enable us to go above and beyond NHS provision.

Every purchase made in our Charity Hubs or on the Trolley Service helps fund equipment, services and projects that improve patient care, comfort and wellbeing. By joining our team, you'll be helping to make a real difference to people's lives every day.

Qualifications

• Excellent written, oral communication and numeracy skills
• Confident IT skills and quick to adopt new technology
• Basic general education (GCSE's)
• Food Safety and Hygiene certificate

Experience

• Able to demonstrate experience in retail (candidates with less experience but possessing exceptional organisational and people management skills will be considered)
• Cash handling and stock management
• Experience using a Point of Sale system
• Proven track record with volunteers, understanding volunteer motivation and support
• Understanding of Volunteers role in a hospital/retail environment

Knowledge

• Confidence to promote the Charity and Hospitals different appeals and income steams to the public.
• Ability to communicate effectively to a variety of people including volunteers, customers and management.
• Working with the general public. Ability to communicate effectively to a variety of people including volunteers, customers and management.
• Volunteering or work experience in the voluntary sector
• An understanding of the Hospital Charity

Personal Skills

• Ability to work under own initiative and as part of a team and prepared to be flexible and helpful at all times
• Display enthusiasm while remaining tactful and tolerant. Display empathy with the Hospital Charity and it's aims
• Comfortable in communicating with patients and visitors

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bedfordshire Hospitals NHS Foundation Trust