Retail Supervisor

Transformation Unit; Bournemouth; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust, based at Royal Bournemouth Hospital in Bournemouth, is seeking a Band 3 retail catering assistant. You will help deliver high standards of food service and customer care in our hospital retail outlets and support training for new starters.

The post includes potential involvement in a brand‑new catering food court rollout in mid‑2027 and requires flexibility to cover evenings, weekends and bank holidays.

Qualifications

• GCSE grade 4-9 (A* to C).
• Education to NVQ level 3 / equivalent related catering field
• Experience of working within an NHS environment

Responsibilities

• Ensure day-to-day smooth, consistent and efficient running of the retail restaurant outlets. Train new starters and ensure continued refresher training is undertaken where needed.
• Ensure that all areas of the retail restaurants outlets are hygienic and the highest standards of cleaning are undertaken. Comply with any recommendations made by department hygiene audits. Sign off any actions within given timescales and work within trust guidelines.
• Ensure items that are on sale are managed for freshness, date coding and replenished in a timely manner.
• Monitor and maintain all food allergen controls in line with legal and trust policies and procedures.
• Organise, plan, record and ensure completion of daily tasks, support the team during peak rush periods, monitor portion control and the recording of waste.

Skills

supervisory experience

staff training

food safety

allergen controls

Education

GCSE grade 4-9

NVQ level 3 / equivalent catering field

Job description

Main area Retail Outlets Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Occasional evenings, weekends and bank holiday cover as required) Job ref 153-CO06875-A

Employer University Hospitals Dorset NHS Foundation Trust Employer type NHS Site Royal Bournemouth Hospital Town Bournemouth Salary £25,760 - £27,476 Per Annum. Enhanced payments for weekend shifts Salary period Yearly Closing 14/11/2026 23:59 Interview date 25/11/2026

NHS AfC: Band 3

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £500m transformation programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.

Job overview

A rare and exciting opportunity for the right candidate to join the retail catering team at UHD.

The successful candidate will work as part of the team to ensure the highest standards of food service alongside outstanding customer service in our retail restaurant outlets.

The post holder will ensure staff are well trained and have the necessary skills, knowledge, and ability to perform their duties.

The successful candidate will also have the opportunity to assist in the roll out of a brand new catering food court operation which will replace the Oasis restaurant at RBH in mid 2027.

Base Locations: Royal Bournemouth Hospital
Interview date: Wednesday, 25th November 2026

Please note we are unable to offer sponsorship for this position.

Main duties of the job

Ensure the day to day smooth, consistent and efficient running of the retail restaurant outlets. Train new starters and ensure continued refresher training is under taking where needed.

Ensure that all areas of the retail restaurants outlets are hygienic and the highest standards of cleaning is undertaken. Comply with any recommendations made by department hygiene audits. Sign off any actions within given timescales and work within trust guidelines.

Ensure items that are on sale are managed for freshness, date coding and replenished in a timely manner.

Monitor and maintain all food allergen controls in line with legal and trust policies and procedures.

Organise, plan, record and ensure completion of daily tasks, support the team during peak rush periods, monitor portion control and the recording of waste.

Working for our organisation

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme.

Currently investing millions of pounds in new buildings and facilities to provide stronger health care for the residents of Bournemouth, Christchurch, East Dorset and part of the New Forest.

Working for UHD is rewarding and will offer different challenges everyday.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

The Catering department is a fundamental part of the hospital operation and caters for hundreds of people everyday be it staff, patients and visitors.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Detailed job description and main responsibilities

Please see Job Description for full details of the position advertised at University Hospitals Dorset..

Education and Qualifications

• GCSE grade 4-9 (A* to C)
• Education to NVQ level 3 / equivalent related catering field
• Experience of working within an NHS environment

Experience

• Previous supervisory experience including managing staff (+1 year)
• Experience in working in a restaurant / catering role / similar related field (+1 year)
• Experience in delivering training to new and existing staff

Additional Knowledge

• knowledge and experience of Food Safety, Allergens and Health & Safety policies
• LV2 Food Safety and Allergens training

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.