Charity Fundraising Support Specialist (Hybrid)

South West Recruitment Ltd; Liss Forest; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Hybrid working after training

On-target bonus

Job summary

South West Recruitment Ltd is recruiting a Ringwood-based charity Customer Service Consultant. The role is temporary-to-permanent, initially office-based during training with potential hybrid working after full training.

You will support supporters in fundraising campaigns via telephone and email, and assist with fundraising materials orders. The position offers Monday to Friday, 9:00–17:00 hours, £12.80 per hour during the temporary period, with a permanent salary of £26,624 per year and an

Qualifications

• Excellent verbal and written communication skills.
• Strong spelling, grammar and attention to detail.
• Patient, empathetic and professional telephone manner.

Responsibilities

• Handle inbound calls from supporters.
• Respond to customer enquiries by email.
• Assist with orders for fundraising materials and information packs.
• Provide guidance on paying in money raised through fundraising activities.
• Record information accurately on internal systems.

Skills

Communication skills

Phone handling

Email correspondence

Empathy

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

South West Recruitment Ltd is recruiting a Ringwood-based charity Customer Service Consultant. The role is temporary-to-permanent, initially office-based during training with potential hybrid working after full training.

You will support supporters in fundraising campaigns via telephone and email, and assist with fundraising materials orders. The position offers Monday to Friday, 9:00–17:00 hours, £12.80 per hour during the temporary period, with a permanent salary of £26,624 per year and an