Advice Services Lead - Manage & Develop Teams

Citizens Advice BANES; Ipswich; On-site; GBP 27,000 - 33,000; Full time

Job summary

Citizens Advice Ipswich is seeking an experienced, well-organised professional to join the Management Team and lead the Core Advice Service. You will manage a team of advice supervisors and volunteers, ensure daily resource allocation across face-to-face, telephone and digital channels, and maintain high quality standards in service delivery.

The role involves coaching advisers, overseeing training programs, and reporting on service demand and trends.

Responsibilities

• Lead and coordinate a team of advice supervisors, paid staff and volunteers delivering Generalist Advice services across multiple channels (face to face, telephone, digital).
• Ensure resources are allocated daily to cover demand and skills availability.
• Support advisers to uphold quality standards and provide coaching and guidance.

Job description

Citizens Advice Ipswich is seeking an experienced, well-organised professional to join the Management Team and lead the Core Advice Service. You will manage a team of advice supervisors and volunteers, ensure daily resource allocation across face-to-face, telephone and digital channels, and maintain high quality standards in service delivery.

The role involves coaching advisers, overseeing training programs, and reporting on service demand and trends.