Charge Control & Billing Disputes Specialist

Cityfibre; United Kingdom; Híbrido; GBP 38.000 - 52.000; Jornada completa

Descripción de la vacante

CityFibre is hiring for a Customer Charge Control role in the UK. You will investigate ISP billing disputes, validate charges and help protect revenue while coordinating with internal teams and external partners to resolve complex cases.

The role emphasizes strong analytical skills, stakeholder management, and a proactive approach to continuous process improvement, with a hybrid working pattern and a generous benefits package.

Formación

• Experience investigating customer, operational or billing queries through to resolution.
• Strong analytical skills with the ability to identify trends and root causes.
• Excellent communication skills and confidence engaging with stakeholders.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Proactive mindset focused on continuous improvement of processes.
• Experience in customer operations, complaints handling or service delivery is advantageous.

Responsabilidades

• Investigating ISP billing disputes and managing cases through to resolution.
• Reviewing customer charges and billing data to ensure accuracy and protect revenue.
• Working with internal teams, suppliers and ISP partners to resolve complex issues.
• Managing multiple priorities while maintaining high levels of customer communication and service.
• Identifying trends, root causes and opportunities for process improvement.
• Supporting initiatives that improve operational performance and reduce costs.

Conocimientos

Billing disputes

Analytical skills

Stakeholder management

Communication skills

Attention to detail

Problem solving

Descripción del empleo

CityFibre is hiring for a Customer Charge Control role in the UK. You will investigate ISP billing disputes, validate charges and help protect revenue while coordinating with internal teams and external partners to resolve complex cases.

The role emphasizes strong analytical skills, stakeholder management, and a proactive approach to continuous process improvement, with a hybrid working pattern and a generous benefits package.