Chapter Lead (up to 12 month fixed term contract)

allpay Limited; Hereford; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Pension scheme

Income protection

Life assurance

Private healthcare

Learning & Development

Job summary

allpay Limited is seeking a Chapter Lead to drive people management and technical leadership within our software development and testing teams as part of our IT transformation journey. You will oversee recruitment, onboarding, and talent development while shaping the chapter's vision and collaborating with squads, product owners and stakeholders to deliver high-quality solutions.

Bring a strong C# background, DevOps experience, and a coaching-first leadership style to foster a high-performing,

Qualifications

• Masters degree or equivalent by experience.
• Strong background as a developer with C# in multi-disciplinary teams.
• Excellent people management and coaching skills.
• Experience in DevOps and driving continuous improvement.
• Familiarity with TDD and modern development methodologies.
• Strong communicator with open, transparent culture.

Responsibilities

• Manage people lifecycle within the Chapter from recruitment to coaching and development.
• Set vision and standards to create an environment where your people can thrive.
• Collaborate with squads, product owners and stakeholders to deliver solutions and drive improvement.
• Provide proactive technical leadership and resolve conflicts to maintain delivery momentum.
• Represent the Chapter in tribe leadership discussions and external resourcing as needed.

Skills

People management

C# development

DevOps exposure

Coaching & mentoring

Communication

TDD experience

Agile methodologies

Education

Master's degree or equivalent by experience

Job description

About The Role

If you are looking for a key role playing an integral part in our IT transformation programme, then we would like to hear from you!

We are looking for a Chapter Lead on a fixed term contract basis to cover over our software development / testing team and be part of our journey through this transition.

Our tribes have full responsibility for the end to end lifecycle of our products. The tribe consists of multi-disciplinary teams / squads combining all the technical skills to develop, maintain and support allpay’s solutions.

As Chapter Lead you will be not only a technical lead but also a people manager forming part of the wider tribe leadership.

Your role as a People Manager

• Undertake all areas of managing your people throughout the whole employee lifecycle, from recruitment, onboarding to talent management and everything through to separation.
• Set the vision and standards within the Chapter creating an environment where your people can thrive.
• Facilitate open and effective communication channels leading to greater knowledge transfer within the Chapter.
• Potentially manage external parties as part of our scalable resourcing models.
• Build and nurture the people within your chapter by ensuring they develop the right skills and knowledge and can effectively see their career plans.
• Provide in the moment feedback to your team members and create a coaching first culture.

Your role as a Technical expert

• Provide pro-active recommendations based on your areas of expertise.
• Manage conflict and collaborate between parties, when required, to maintain engagement whilst delivering against a plan.
• Collaborate closely with the squads, product owners and all other stakeholders to build great working relationships and also develop our continuous improvement.
• Attend workshops inputting your technical expertise to help build solutions for allpay.

About You

• Be passionate about building and delivering a great product to our customers.
• Have a masters degree or equivalent by experience.
• Have a strong background as a developer with C# and used to working with multi-disciplinary teams.
• Have great people management skills with the ability to help a team to thrive through coaching and mentoring.
• Be used to working in a DevOps environment and focus on continuous improvement towards quality standards.
• Have a good understanding of development methodologies, TDD is advantageous.
• The ability to be curious and learn quickly in a fast paced environment.
• Communication creating an open and transparent culture within the team and wider department.

About Us

Think you need to tick every single box? You really don’t

We welcome brilliant people from all backgrounds, identities, and experiences, including those who think differently, learn differently, or bring unique approaches to problem‑solving. Different minds make our teams stronger.

If you’d benefit from any adjustments or support during the recruitment process, whether that’s extra time, a quieter space, a different format, or something else that helps you shine, just let us know. We’re here to make the process work for you.

People are at the heart of allpay, and we’re proud to offer a competitive benefits package. This includes a defined‑contribution group pension scheme, income protection, life assurance, a wide range of health and wellbeing options (including private healthcare), and an excellent Learning and Development offering.

On‑Site Amenities

• Subsidised café and restaurant – Enjoy great food and quality coffee at discounted prices in our staff‑only café and restaurant.
• Staff gym – Free access to our on‑site gym, so you can fit in a workout without the commute.
• The Sidings – Our on‑site farm shop and café, open to the public, offering fresh local produce and a relaxed space to unwind.

These amenities mean you can enjoy a healthy lunch, fit in exercise before or after work, and take quality breaks without needing to travel.

We are a company committed to Equal Opportunities.

All roles at allpay Limited are subject to successful background checks including a DBS and Credit Check.