Channel Success Manager - Reseller EMEA (F/M/D)

NavVis; London; Hybrid; EUR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Channel Success Manager to drive customer success across EMEA. In this pivotal role, you will empower reseller partners with the tools and knowledge to effectively sell and support innovative reality capture solutions. Your expertise will not only enhance partner performance but also ensure a superior customer experience. This position offers a unique opportunity to make a significant impact in a fast-growing tech environment, where your contributions will be valued, and your professional growth encouraged. Join a vibrant team committed to bridging the physical and digital worlds and shaping the future of technology.

Benefits

27 days paid time off

Flexible working hours

Hybrid work setup

Competitive compensation package

Up to 4000 EUR employee referral bonus

Qualifications

• 3+ years in Reality Capture or AEC industry, with a focus on customer success.
• Strong problem-solving and technical presentation skills are essential.

Responsibilities

• Act as main contact for 6-10 resellers, ensuring effective sales of NavVis solutions.
• Provide ongoing support and insights to optimize reseller performance.

Skills

Problem-solving skills

Customer-facing skills

Technical presentation

Communication skills

Ownership mindset

Education

Background in geoscience or geomatics

Experience in Reality Capture or AEC industry

Tools

Geospatial software

BIM Modeling tools

Job description

Channel Success Manager - Reseller EMEA (F/M/D)

UK Remote (NavVis UK Ltd.)

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds, they don’t just capture reality - they create a new one. In this new reality, they are smarter, more productive, more streamlined, and more creative - because they have the digital foundation to build the world they want to live in.

That’s what NavVis offers in all our products and services: the tools to not just map the world as it is, but to pave the way to a better future. To forge something new. Physical or digital, there is only one reality. And it’s the reality NavVis empowers people to build better.

THE OPPORTUNITY

Do you thrive on driving customer success and enabling partners to maximize their potential?

As a Channel Success Manager - Reseller EMEA (F/M/D) in our Customer Experience Team, you will play a key role in empowering both reseller partners and end customers to unlock the full potential of NavVis technology. You will act as a trusted advisor, ensuring our partners are fully equipped to sell and support NavVis solutions effectively.

With a deep understanding of our reality capture system, you will enable partners to deliver best in class customer experience boosting technology adoption and end customer success. Your technical expertise will help scale our solutions within the EMEA reseller network, working closely with our reseller account executives to drive long-term business success.

This is an exciting opportunity to leverage your skills, shape customer success, and make a real impact!

HOW YOU WILL MAKE AN IMPACT

• You will act as the main point of contact for 6-10 resellers, ensuring they are equipped to position and sell NavVis solutions successfully.
• You will provide ongoing support through bi-weekly/weekly check-ins, discussing renewals, technical topics, and potential escalations.
• You will enable resellers by owning the NavVis Reseller Certification Program in your region.
• You will focus on quality management (QM)—diving deeper into customer needs and long-term success rather than just revenue generation.
• You will analyse end-user performance and usage to generate valuable insights and strategic recommendations for our resellers, helping them optimise their sales approach, drive customer adoption, and ensure the long-term success of NavVis solutions in their markets.
• You will ensure and sustain open channels of communication with our reseller customers and internal teams, serving as the point of contact for escalating issues, driving collaboration and communication to resolve them.

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• You have a background in geoscience, geomatics, surveying, or a related geospatial field (GIS, BIM Modeler/Coordinator is a plus).
• You bring at least 3 years of experience in the Reality Capture (RC) or AEC industry or have worked in indirect partnership management.
• You have strong problem-solving skills and can present complex technical topics effectively.
• You thrive in a customer-facing role while maintaining deep technical expertise.
• You are a self-starter with strong ownership and a proactive mindset and have excellent presentation and communication skills.
• Bonus: You speak French or Arabic and have experience working with geospatial resellers.

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Leonie (she/her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

• It's important to take a break from work! We offer 27 days of paid time off per year.
• We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive compensation package that values the skills and experience you bring.
• Up to 4000 EUR employee referral bonus.

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work. With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion, and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

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