Customer Success Manager, Laser Scanning, EMEA, UK based (F/M/D)

NavVis GmbH; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading company in reality capture solutions seeks a Customer Success Manager to enhance customer adoption of their innovative products. This remote role involves building relationships with key accounts, ensuring customer satisfaction, and overseeing onboarding processes. Ideal candidates will have a strong background in customer success within technology or related fields and possess excellent communication skills. The position offers flexible working hours, a competitive compensation package, and a supportive work culture.

Benefits

27 days of paid time off

Flexible working hours

Remote work setup

Up to 4000 EUR employee referral bonus

Qualifications

• 4+ years of experience in B2B customer success or account management.
• Experience in technology, geospatial, or AEC industries.

Responsibilities

• Act as a trusted advisor for key accounts and maintain strong relationships.
• Conduct regular customer activities to ensure satisfaction.
• Oversee the onboarding process and guide customers to success.

Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Education

Bachelors or Masters in Geosystems

Civil Engineering

Computer Science

Job description

Customer Success Manager, Laser Scanning, EMEA, UK based (F/M/D)

UK Remote (NavVis UK Ltd.)

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds,they don’tjust capture reality - they create a new one. In this new reality, they aresmarter,more productive, more streamlined, and more creative - because they have the digitalfoundation to build the world they want to live in.

That’s whatNavVisoffers in all our products and services: the tools to not just map theworld asit is, but to pave the way to a better future. To forge something new. Physical ordigital, there is only one reality. Andit’sthe realityNavVisempowers people to build better.

THE OPPORTUNITY

Do you have what it takes to drive and maximize customer success for our unique products?

As part of our Customer Experience team , you will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success.

The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you! With a deep understanding of our reality capture system, you will oversee the customer onboarding process and support them throughout the adoption cycle to ensure they achieve the best possible results.

HOW YOU WILL MAKE AN IMPACT

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Communicating effectively at all levels of the organization, keeping stakeholders informed and delivering high-touch support, especially with our User Education and Support teams within the CX organization
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively

WHAT WILL HELP YOU SUCCEED IN THE ROLE

• A Bachelors or Masters degree in Geosystems, Civil Engineering or Computer Science will help you easily understand our technology
• 4+ years of experience in B2B customer success, account management, or consulting, ideally within the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel across the region to build deeper relationships and address customers' technical needs

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Rina (she/her). You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

• It's important to take a break from work! We offer 27 days of paid time off per year
• We offer flexible working hours and a remote work setup, enabling you to plan your work around your life, and not your life around work!
• A competitive compensation package that values the skills and experience you bring
• Up to 4000 EUR employee referral bonus

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work.With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work.With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.

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