Channel Performance Partner

Nationwide Group

Swindon

Hybrid

GBP 42,000 - 62,000

Full time

42 hours ago

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Benefits offered by this job

Private medical insurance

Excellent pension plan

Annual bonus based on performance

Training and development opportunities

Salary sacrifice benefits

Life assurance

Wellbeing resources

Volunteer days

Job summary

Nationwide seeks a Channel Performance Partner to lead significant insight activity across Retail Services, Customer Operations and Digital. You will combine analysis, evidence and perspectives to understand channel performance and opportunities for optimisation, partnering with stakeholders across the wider organisation.

The role is a 12-month secondment with hybrid working. You’ll work from our Swindon office for at least two days a week (or 40% time if part-time) and collaborate across teams

Qualifications

Experience delivering significant insight, analytics, performance or business intelligence activity within a complex environment, from problem definition through to evidence-based recommendation.
Strong analytical and problem-solving capability, with experience investigating complex business questions and identifying underlying drivers of performance.
Experience bringing together multiple sources of data, evidence and business context to develop clear, actionable insights and recommendations.
Experience managing senior stakeholders and using evidence and insight to influence business decisions.
Experience translating complex analysis into clear, compelling outputs and recommendations for different audiences.
Experience leading or coordinating complex insight activity involving multiple contributors, teams and priorities.

Responsibilities

Lead significant insight activity across Retail Services, Customer Operations and Digital.
Turn data and insight into clear recommendations that drive better customer outcomes.
Collaborate with Channel Performance Senior Partners and stakeholders to shape understanding of performance.

Skills

Insight delivery

Stakeholder management

Data analysis

Channel performance

Commercial awareness

Tools

BI tools

Job description

As a Channel Performance Partner, you'll play a key role in helping the organisation understand what is happening, why it is happening and where to focus next.

Working within our Performance & Channel Optimisation Insight function, you'll lead significant insight activity across Retail Services, Customer Operations and Digital. You'll bring together analysis, evidence and perspectives from across the organisation to create a clear understanding of channel and operational performance, its impact on customers, and the opportunities for optimisation.

This is a highly collaborative role where you'll work across teams, functions and business areas, joining the dots between performance, customer outcomes and the operational, journey, process and demand drivers that influence them. You'll partner closely with Channel Performance Senior Partners, stakeholders and colleagues across the wider organisation, helping shape how we understand performance and where we focus our attention.

You'll combine analytical expertise, stakeholder influence and commercial awareness to tackle complex business challenges, turning data and insight into clear recommendations that drive better outcomes for customers, colleagues and the Society.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35 hours.

This is a 12 month secondment opportunity.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Whilst this location is where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here .

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy .

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’renot just guided bydata,we’redriven by the real experiences of our people.We’rea Disability Confident Level 3 Leader, the highest level.

That’swhywe’reconstantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs,we’rehere to support you.If you need anyadditionalsupport throughout your application journey, email our team at Recruitment Support .

The hiring manager for this role is Sarah Wood, and the main recruitment contact is Jemma Ives.

Banking - but fairer, more rewarding, and for the good of society

You will be responsible for leading significant and complex insight activities from problem definition through to recommendation, helping stakeholders understand performance, customer outcomes, operational effectiveness and emerging business challenges. Working closely with stakeholders, this role frames complex business questions and leads investigations into channel and operational performance, using demand-driver, customer journey and process insights to identify key performance drivers and improvement opportunities. The role also coordinates analysts, insight specialists and other contributors, ensuring investigations are structured effectively and that individual analyses are brought together into a coherent, evidence-based narrative.

The position brings together customer, channel, operational, journey and process evidence from across the team and wider organisation to create a joined-up understanding of performance. By translating complex analysis into clear narratives and actionable recommendations, the role supports continuous improvement and helps evaluate the impact of actions taken. Working across Retail Services, Customer Operations and Digital, it connects insights from multiple domains to build a comprehensive view of channel and operational performance and its effect on customer outcomes.

In addition, the role supports Channel Performance Senior Partners by converting strategic priorities into actionable insight plans and leading their delivery. Strong stakeholder relationships are essential, enabling the use of evidence to constructively challenge assumptions, influence decision-making and focus attention on the most important opportunities. The role also contributes to team strategy and continuous improvement, while coaching colleagues to strengthen analytical capability, storytelling skills and the overall quality of insight delivered.

About you

The minimum requirements for the role are:

Experience delivering significant insight, analytics, performance or business intelligence activity within a complex environment, from problem definition through to evidence-based recommendation
Strong analytical and problem-solving capability, with experience investigating complex business questions and identifying the underlying drivers of performance
Experience bringing together multiple sources of data, evidence and business context to develop clear, actionable insights and recommendations
Experience managing senior stakeholders and using evidence and insight to influence business decisions
Experience translating complex analysis into clear, compelling outputs and recommendations for different audiences
Experience leading or coordinating complex insight activity involving multiple contributors, teams and priorities

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info