Sales Support Team Manager

Nationwide Group

Glasgow

Hybrid

GBP 50,000 - 70,000

Full time

42 hours ago

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Benefits offered by this job

Private medical insurance

A highly competitive pension

Annual performance-related bonus

Training and development

Salary sacrifice scheme

Life assurance

Wellhub health and wellness

Up to 2 days paid volunteering a year

Job summary

Nationwide is recruiting for a Private Banking leadership role in Glasgow. You will lead and coach a team, ensuring excellent customer outcomes while developing capability and ambition. The role involves capacity planning, collaboration with stakeholders and maintaining regulatory and risk standards.

You will work in a hybrid model with regular office presence in Glasgow and flexibility for remote working where possible, supporting a healthy work-life balance.

Qualifications

You will lead and develop a team to deliver high standards of customer service and performance.
You’ll coach and develop colleagues to grow capability and ambition.
You will plan workload and capacity to meet customer demand while maintaining compliance.

Responsibilities

Lead and support a team to deliver excellent outcomes and develop talent.
Create short and medium term capacity plans to align resources with demand.
Drive a culture of continuous improvement and regulatory compliance.
Champion colleague wellbeing and an inclusive team culture.

Skills

People leadership

Coaching

Capacity planning

Process improvement

Regulatory awareness

Job description

An exciting opportunity exists within our Private Banking Credit & Admin team right now. If you are passionate about delivering excellent customer service, coaching and developing then this is the role for you! The core role of ourLeaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Glasgow office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub – access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here .

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support .

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Lee Kibble, and the main recruitment contact is Jemma Ives.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

You’ll be responsible for leading and supporting a team to deliver excellent outcomes, creating an environment where colleagues feel motivated, engaged, and empowered to perform at their best. A key part of the role will involve coaching and developing team members, helping them build their skills and achieve their potential while maintaining high performance standards.

Working closely with operational priorities, you’ll create short and medium-term capacity plans to ensure resources are aligned with customer demand.

You’ll play an important role in driving a culture of continuous improvement, proactively seeking opportunities to enhance processes, improve efficiency, and deliver better outcomes for both customers and colleagues. Alongside this, you’ll ensure all activities are carried out in line with relevant risk and regulatory requirements, maintaining a strong focus on compliance and operational excellence.

Just as importantly, you’ll champion colleague wellbeing, fostering an inclusive and supportive team culture where people can thrive, feel valued, and perform confidently every day.

About you

The minimum requirements for the role are:

Knowledge of Private Banking products and services
Recent people leadership skills and proven ability to build relationships both internally and externally
Experience in making credit decisions and a sound knowledge of lending principles
Fantastic coaching skills to help ensure development of team and promotion of positive working environment
An ability to plan workload for your team,focusing on identifying capacity and managing resources to best meet customer demands
An understanding of policy and regulatory requirements

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

Job Info