Channel Operations Manager, North America

Forge Performance Group; North America; Remote; GBP 59,000 - 90,000; Full time

Job summary

A recruitment and talent management firm seeks a Channel Operations Manager to build and manage a healthy distribution channel. This remote role requires 5+ years in channel operations, strong B2B sales experience, and excellent communication skills. The position offers competitive compensation, employee ownership opportunities, and a commitment to well-being and continuous learning.

Benefits

Competitive compensation

Employee ownership opportunities

Comprehensive benefits

Flexible time off

Recognition programs

Qualifications

• 5+ years in a channel operations or channel management role.
• Experience in a B2B sales role, understanding distribution.
• Proficient in English, effective communicator.

Responsibilities

• Own the distributor evaluation and sign-up process.
• Maintain distributor contracts and templates.
• Drive marketing communications strategies.

Skills

Channel management

B2B sales

Communication skills

Self-motivation

Organizational skills

Microsoft Office Suite proficiency

Job description

Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of one of our clients.

Position: Channel Operations Manager

Location: North America

Office: Remote

Our Client offers competitive compensation, employee ownership opportunities, comprehensive benefits, and support for continuous learning. They foster an inclusive, innovative culture with flexible time off, recognition programs, and a strong commitment to employee well-being.

The Channel Operations Manager is a critical role that strategically builds a healthy distribution Channel for our client’s Products and Services. Involved in all stages of the lifecycle of our distributors, from finding and evaluating new distributors, to operating with them, supporting their growth objectives, and ensuring a productive relationship. Experience dealing with a large, complex distribution network and understand what it needs to be successful. Create strategic messaging tailored to various markets, industries, and companies. Can quantitatively and qualitatively measure success.

Responsibilities

• Own the distributor evaluation and sign-up process, help identify gaps in the distribution network and propose new potential distributors
• Own and maintain the distributor contracts and contract templates
• Work with the Demand Generation & Channel Marketing team to drive a strategy for marketing communications through identifying and understanding why specific verticals/customers buy our product
• Work with the Performance & Learning team on channel training programs for new products, features, and updates
• Maintain a continuous feedback process through surveying distributor stakeholders to understand how they perceive us, how we are performing, and if/when changes need to be made
• Develop and maintain a calendar of content for the distribution network to ensure consistent communication
• Own and operate the distributor performance program to measure the effectiveness of the distribution network
• Develop sales competitions through the distributor channel
• Gather and compile market and competitive intel
• Propose changes to product, marketing, and pricing plans when appropriate

Qualifications

• 5+ years in a channel operations or channel management role
• Worked in a B2B sales role and understand first-hand the world of distribution.
• Proficiency in both written and spoken English, with a demonstrated ability to communicate effectively and deliver compelling presentations.
• Display a high level of self-motivation, exceptional organizational skills, and a structured approach to tasks and projects.
• Proficiency in Microsoft Office Suite

About Us

Our Client, headquartered in Calgary, AB, is a global leader in wireless safety products. They offer a wide range of solutions to protect individuals working alone in cities, complex buildings, and remote areas. Our Client is an equal-opportunity employer and welcomes applicants from all backgrounds.