Channel Insights Leader: Data, Journeys & Impact

Lloyds Banking Group; Cardiff; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing & parental leave

Job summary

Lloyds Banking Group is seeking a Channel Insights Manager to drive end-to-end customer journey understanding, shaping data foundations and actionable insights. You will connect diverse data sources and lead cross-functional collaboration to improve service and cost to serve.

Role involves developing dashboards, translating analysis into practical recommendations, and mentoring colleagues across Platform, Operations, Customer Experience, Data and Insight teams.

Qualifications

• Experience turning data into practical recommendations for senior stakeholders.
• Strong analytical and problem-solving skills with identifying trends and root causes.
• Ability to lead and coach colleagues in a collaborative environment.

Responsibilities

• Build and improve cross-channel insight capability and trusted data models.
• Create self-service dashboards and insight products for decision making.
• Connect journey data to explain behaviour, demand and cost to serve.
• Translate complex analysis into clear recommendations and business cases.
• Lead, coach and develop colleagues in an inclusive environment.

Skills

SQL

Power BI

Data modelling

Stakeholder mgmt

Analytics

Tools

SQL

Power BI

Job description

Lloyds Banking Group is seeking a Channel Insights Manager to drive end-to-end customer journey understanding, shaping data foundations and actionable insights. You will connect diverse data sources and lead cross-functional collaboration to improve service and cost to serve.

Role involves developing dashboards, translating analysis into practical recommendations, and mentoring colleagues across Platform, Operations, Customer Experience, Data and Insight teams.