Finance Transformation Journey Lead
Lloyds
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Job summary
Lloyds is seeking a Customer Journey Manager to help shape and deliver smarter planning capabilities across Finance and the wider business. You will design future-state planning solutions, simplify complex processes and improve decision-making through collaboration with Finance, Technology and Data teams.
You will lead workshops with senior stakeholders, translate requirements into customer journeys and prioritised backlogs, and drive cross-team delivery in a large finance transformation
Qualifications
- 3+ years' experience delivering Finance transformation initiatives within large organisations.
- Hands-on experience with Finance, Technology and Transformation teams to translate requirements.
- Strong analytical and problem-solving skills to simplify processes and improve controls.
- Experience working in agile delivery environments managing priorities across multiple teams.
- Knowledge of Group Planning, Capital Planning or Management Reporting processes.
- Experience using Oracle EPM, FCCS, EPBCS or similar platforms.
- Experience within Banking or financial services or platform-based organisations.
Responsibilities
- Lead the discovery, design and delivery of planning and reporting capabilities across Group Planning, Consolidation, Capital Planning and related processes.
- Translate complex business requirements into clear customer journeys and prioritised backlogs.
- Facilitate workshops with Finance Directors, Product Owners and Engineers to define operating models.
- Define target customer journeys, outcomes and success measures.
- Shape transformation roadmaps and prioritise delivery across multiple feature teams.
- Collaborate with engineering to ensure solutions meet business needs and deliver measurable value.
Skills
Tools
Job description
Lloyds is seeking a Customer Journey Manager to help shape and deliver smarter planning capabilities across Finance and the wider business. You will design future-state planning solutions, simplify complex processes and improve decision-making through collaboration with Finance, Technology and Data teams.
You will lead workshops with senior stakeholders, translate requirements into customer journeys and prioritised backlogs, and drive cross-team delivery in a large finance transformation
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