Change & Release Manager

Reed Technology; London; Hybrid; GBP 49,000 - 52,000; Full time

Job summary

An exciting opportunity has arisen for a Change/Release Manager to join a leading public sector service change team in the UK. In this pivotal role, you will manage and implement service changes with minimal impact on customers, coordinating with various stakeholders to ensure smooth transitions. This position offers a chance to contribute to best practices and drive continual improvement within the organization while enjoying a competitive salary and generous benefits. If you are passionate about service management and looking for a role that values inclusion and development, this could be the perfect fit for you.

Benefits

Civil Service Pension

Flexible hybrid working options

Generous annual leave

Performance-related variable pay bonus

Enhanced parental leave

Learning and development opportunities

Inclusive and diverse culture

Qualifications

• Proven experience as a change/release manager in a multi-supplier outsourced model.
• Strong background in managing service transitions and adhering to best practices.

Responsibilities

• Manage and oversee changes/releases into production with control and rigour.
• Work closely with the Transformation Programme to deploy transition releases effectively.

Skills

Change/Release Management

Stakeholder Management

Analytical Skills

Communication Skills

Planning and Organisational Skills

Problem-Solving Skills

ITIL Change/Release Management

Lean, Agile, and DevOps Principles

Education

ITIL 3 or 4 Foundation Certification

Tools

ServiceNow

Job description

Change/Release Manager

• Salary: (c 49,000 - 52,000 in London; Outside London c 46,000 - 49,000
• Pension: Civil Service Pension with an employer contribution of 28.97%
• Contract Type: Permanent
• Business Area: Enterprise Service Management
• Working Pattern: Full-time

An exciting new permanent opportunity has become available to Join a UK leading Service Change Team within the public sector to play a pivotal role in the management and implementation of service changes with minimal impact on customers and users. This role is crucial in managing changes and releases into production, coordinating with multiple stakeholders across Enterprise Service Management, Business units, and suppliers.

Day-to-day of the role:

• Manage and oversee changes/releases into production, ensuring they are implemented with control and rigour.
• Work closely with the Transformation Programme to deploy transition releases effectively.
• Support the operationalisation of defined processes and tooling for Change and Release management.
• Post-Transformation, continue to control new or changed services, assessing them rigorously following industry best practices.
• Utilise strong analytical skills to evaluate service impacts and make informed decisions swiftly.
• Contribute to the development of best practices and drive continual improvement within the organisation.

Required Skills & Qualifications:

• Proven experience as a change/release manager in a multi-supplier outsourced model.
• Strong background in managing service transitions, creating documentation, and adhering to industry best practices.
• Familiarity with ITIL Change/Release Service Management.
• ITIL 3 or 4 Foundation certification.
• Excellent communication, stakeholder management, and relationship-building skills.
• Proficient in planning, organisational, and problem-solving skills with a structured and methodical approach.
• Understanding of Lean, Agile, and DevOps principles within a service-centric delivery model.
• Knowledge of ServiceNow, particularly the Release/Change modules, or willingness to upskill.

Benefits:

• Competitive salary with a Civil Service pension with an average employer contribution of 28.97%.
• Flexible hybrid working options and a 9-day fortnight scheme.
• Generous annual leave starting at 25 days, increasing to 30 days.
• Performance-related variable pay bonus.
• Enhanced maternity, paternity, adoption, and shared parental leave.
• Opportunities for learning and development tailored to your role.
• A culture that encourages inclusion and diversity.

To apply for the Change/Release Manager position, please submit your updated CV to be considered immediately.