Change & Release Manager

JR United Kingdom; London; Hybrid; GBP 46,000 - 52,000; Full time

Job summary

An established industry player is seeking a Change & Release Manager to govern and coordinate change activities across a complex IT estate. This hybrid role allows you to work 3 days on-site in London, Blackpool, Durham, or Glasgow. The ideal candidate will have extensive experience in ITIL service management and modern software development practices such as Agile and DevOps. Join a major UK government organisation and contribute to meaningful digital transformation within the public sector, while enjoying a competitive salary and generous benefits including a 28% pension contribution.

Benefits

Civil Service Pension with 28% employer contribution

Flexible working

Generous leave policies

Professional development opportunities

Qualifications

• Proven experience in Change/Release Management in IT.
• Strong understanding of ITIL principles.

Responsibilities

• Manage IT change and release activities per ITIL best practices.
• Collaborate with teams to coordinate effective releases.

Skills

ITIL service management

Change Management

Release Management

Agile methodologies

DevOps practices

LEAN principles

Stakeholder engagement

Problem-solving skills

Tools

Enterprise Service Management (ESM) tools

Job description

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Change & Release Manager - Civil Service (Permanent)
Location: London, Blackpool, Durham or Glasgow (3 days on-site)
Salary: £46,000 - £52,000 + 28% Civil Service Pension

Are you an experienced Change & Release Manager with a strong background in ITIL service management, Enterprise Service Management (ESM) frameworks, and modern software development practices such as Agile, LEAN, or DevOps? This is an excellent opportunity to join a major UK government organisation and support the safe, secure, and efficient delivery of digital services that impact millions.

About the Role:

Change & Release Manager - Civil Service (Permanent)
Location: London, Blackpool, Durham or Glasgow (3 days on-site)
Salary: £46,000 - £52,000 + 28% Civil Service Pension

Are you an experienced Change & Release Manager with a strong background in ITIL service management, Enterprise Service Management (ESM) frameworks, and modern software development practices such as Agile, LEAN, or DevOps? This is an excellent opportunity to join a major UK government organisation and support the safe, secure, and efficient delivery of digital services that impact millions.

About the Role:

As a Change & Release Manager, you will play a key role in governing and coordinating all change and release activities across a large and complex IT estate. You will ensure changes are properly assessed, approved, and implemented with minimal disruption, while working closely with delivery and operations teams to continuously improve release processes.

Key Responsibilities:

• Manage the full lifecycle of IT change and release activities in line with ITIL best practices.

• Collaborate with service delivery teams, product owners, and third-party suppliers to coordinate effective releases.

• Embed and evolve Enterprise Service Management (ESM) processes across the organisation.

• Apply modern software development practices, including Agile, DevOps, and LEAN principles, to optimise release delivery.

• Monitor and report on change success, risk mitigation, and compliance to governance standards.
  

Requirements:

• Proven experience in a Change and/or Release Management role within an IT service environment.

• Strong understanding of ITIL change and release management principles.

• Familiarity with Enterprise Service Management (ESM) tools and processes.

• Knowledge of Agile, DevOps or LEAN methodologies and their application in release planning.

• Excellent stakeholder engagement, communication, and problem-solving skills.
  

Location and Working Pattern:

This is a hybrid role requiring 3 days per week on-site at one of the following locations:

• London

• Blackpool

• Durham

• Glasgow
  

Benefits:

• £46,000 - £52,000 per annum, depending on experience

• Civil Service Pension with an employer contribution of 28%

• Flexible working and generous leave policies

• Professional development and progression opportunities

• The chance to support meaningful digital transformation within the public sector
  

This is a great opportunity for someone passionate about IT service management and digital delivery to step into a key role within the Civil Service.

To apply or learn more, please get in touch today.