Change & Release Analyst

Southern Water; Worthing; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Southern Water is actively seeking a Change & Release Analyst to enhance its IT Change Process. This role involves managing change requests, ensuring compliance, and minimizing impacts to system operations. The ideal candidate will have ITIL knowledge, experience with ITSM tools, and strong communication skills to collaborate effectively with various stakeholders.

Benefits

Company and performance-related bonus

Generous pension with up to 11% contribution

Life assurance equal to four times your salary

Health benefits through a Cash Plan

Two paid community volunteering days yearly

25 days annual holiday

Perkbox benefits for discounts and savings

Study support for job-related qualifications

Competitive maternity leave and flexible return options

Qualifications

• Proficient in ITIL and ServiceNow.
• Experience as a Change Analyst.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage all requests for change, assessing risk and quality.
• Conduct Change Advisory Board meetings and produce reports.
• Ensure compliance with Change Management processes.

Skills

ITIL Foundation v.3

ServiceNow or similar ITSM systems

Attention to detail

Communication

Facilitating meetings

Job description

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The Change & Release Analyst supports the management of Southern Water’s IT Change Process. You will ensure that the integration with the other IT Service Management processes such as Incident, Problem, Asset and Configuration Management is as efficient as possible. You will also assist with the co-ordination, planning and control of change from demand through to implementation in live environments.

You will be the final check checking and validation of all technology changes to our Production IT estate at Southern Water. Through meticulous analysis of each change record you will significantly reduce adverse impact to our systems and also help ensure the successfully introduction of new changes such as projects, BAU improvements or fixes.

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!

Responsibilities will include:

• Managing the workflow and processing of all requests for change (RFC), assessing for risk, quality and conflicts.
• Challenging or rejecting requests that fail to meet the required standards.
• Providing support and guidance to change requestors to help them navigate the change process effectively.
• Ensuring individual Change Requests are progressed through their lifecycle to closure and that all relevant updates are accurately captured prior to closure.
• Preparing and conducting Change Advisory Board (CAB) meetings
• Conducting and producing post implementation reports for any failed or change violations.
• Identification and proposal of improvements to the change control process.
• Report creation for Change Management
• Ensuring compliance with Change Management process, policy and standards
• Performing periodic process audits as directed by the Change Manager
• Assisting in the production of management information and communication of the benefits of change and release management to drive ownership of changes and improve understanding of associated processes

Skills and Experience needed:

• ITIL Foundation v.3
• Proficient with ServiceNow or similar ITSM systems
• Prior experience working as a Change Analyst
• High attention to detail and process orientated
• Able to deal with challenging situations and conflicting priorities
• Pragmatic, thorough and diligent
• Experience conducting and facilitating meetings
• Confident to collaborate with stakeholders at all levels
• Excellent communication skills both written and verbal.

Package:

This role will be full time Monday to Friday 37 hours a week.

Southern Water operate a hybrid approach to working 2 days in our Durrington office.

We are offering a salary of up to £45,000 per annum depending on skills and experience as well as other benefits including:

• Company and performance-related bonus

• Generous pension with up to 11% company contribution

• Life assurance payment equal to four times your annual salary

• Health benefits through a Cash Plan

• Two paid community volunteering days a year

• 25 days annual holiday

• Perkbox benefits offering discounts and savings on several products and experiences

• Study support may be available for job-related qualifications

• We offer competitive maternity leave and flexible return to work options

Join our Core Technologies team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.