Junior Release Engineer

Midland Credit Management, an Encore Capital Group Company; West Malling; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the financial services sector is seeking a Junior Release Engineer to join their team in Kings Hill. This hybrid role involves assisting with software release management, coordinating releases, and collaborating with development teams. Ideal candidates will have experience with ITIL processes and Azure DevOps, along with strong organizational and communication skills.

Qualifications

• Experience in software release management processes and ITIL Framework.
• Exposure to Azure DevOps and ServiceNow.
• Good organizational and communication skills.

Responsibilities

• Assist with software release plans, timelines, and schedules.
• Coordinate software releases and ensure dependencies are met.
• Collaborate with developers and QA teams to resolve issues.

Skills

Communication

Organizational skills

Problem-solving

Analytical skills

Tools

Azure DevOps

ServiceNow

SQL

Job description

Join to apply for the Junior Release Engineer role at Midland Credit Management, an Encore Capital Group Company.

An exciting opportunity has arisen to join Cabot in Kings Hill as a Release Engineer. This is a hybrid role with travel to Kings Hill, ME19 4UA, when required.

Key Accountabilities & Responsibilities

1. Assist with the creation and maintenance of software release plans, timelines, and schedules.
2. Work closely with development teams to ensure release preparation and documentation is both timely, accurate and of high-quality.
3. Support the CCM Change Management Process by raising Requests for Change (RFC) and representing them at Technical Review Board (TRB) and Change Approval Board (CAB) where appropriate.
4. Coordinate software releases, ensuring all dependencies are met and that releases are delivered on time.
5. Deploy releases via Azure Pipelines to Production / non-Production platforms and ad-hoc processes where required.
6. Collaborate with developers and QA teams to identify and resolve issues related to software releases and environments.
7. Ensure that all release documentation is complete and current.
8. Assist in the maintenance of release processes and procedures.
9. Continuously evaluate and improve release and environment management practices.
10. Assist in managing development, test, staging, and production environments, ensuring they are stable and secure.
11. Stay current with industry trends and best practices related to release and environment management.

Knowledge & Experience

1. Experience of software release management processes, procedures, and best practices (ITIL Framework).
2. Exposure to Azure DevOps.
3. Experience with ITIL Service Management tools such as ServiceNow.
4. General Windows Server OS experience.
5. Knowledge of SQL (desirable but not essential).
6. Good organizational skills and the ability to handle multiple activities concurrently.
7. Excellent communication and interpersonal skills to effectively communicate with technical and non-technical stakeholders.
8. Familiarity with software configuration management.
9. Good problem-solving and analytical skills.
10. Ability to work independently and as part of a team.
11. Understanding of the software development cycle.

Personal Attributes

1. Excellent communication skills and customer focus.
2. Process-oriented with the ability to understand, create, or amend existing processes.
3. Ability to work under pressure with varying and competing deadlines.
4. Organizational skills to manage a diverse workload effectively.
5. Flexibility to carry out deployments during evenings and weekends.