Change Enablement Analyst

Project People; Reading; On-site; GBP 40,000 - 55,000; Full time

Job summary

A telecommunications company is seeking a Change Enablement Specialist to manage and govern network changes, ensuring efficiency and safety. Responsibilities include overseeing network activity, monitoring outages, and improving supplier performance. The ideal candidate will possess ITIL certification and experience in Change Management. Strong communication and organizational skills are essential. The position is based in Reading, England.

Qualifications

• ITIL Foundation (V3/4) or equivalent.
• Experience in Change & Availability Management.
• Strong communication and organisational skills.
• Ability to manage and improve supplier performance.

Responsibilities

• Coordinate and govern network change activity.
• Monitor availability, outages, and permits.
• Analyse trends to improve supplier and operational performance.
• Support change boards and governance forums.
• Assess risk and impact for all planned activities.
• Ensure compliance with site access, permits, and handover processes.

Job description

MBNL is looking for a Change Enablement Specialist to keep our shared mobile network running safely, smoothly, and without disruption. You’ll sit at the centre of our Operational Services team, making sure every network change is controlled, low‑risk, and delivers real value for EE/BT and Three.

Responsibilities of the Change Enablement Analyst include:

• Coordinate and govern network change activity
• Monitor availability, outages, and permits
• Analyse trends to improve supplier and operational performance
• Support change boards and governance forums
• Assess risk and impact for all planned activities
• Ensure compliance with site access, permits, and handover processes

The successful Change Enablement Analyst will have:

• ITIL Foundation (V3/4) or equivalent
• Experience in Change & Availability Management
• Strong communication and organisational skills
• Ability to manage and improve supplier performance

Nice to have

• Working with remote/cross‑functional teams
• Mobile/fixed network safety or compliance knowledge