Change Delivery Officer

Dorset HealthCare University NHS Foundation Trust; Dorchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust is seeking a Change Delivery Officer to join the Transformation Team. The role supports priority transformation, recovery and improvement programmes, providing practical implementation, benefits and change support from plans to delivery and measurable improvement.

You will coordinate implementation activity, track readiness, manage actions and risks, support stakeholder engagement and contribute to benefits realisation and programme evaluation.

Qualifications

• Knowledge of change management, project delivery and quality improvement methodologies.
• Experience coordinating transformation projects and using data to drive decision-making.
• Strong stakeholder engagement and communication skills.
• Ability to develop and maintain implementation plans, trackers and benefits logs.

Responsibilities

• Support priority transformation, recovery and improvement programmes across Dorset HealthCare and system partners.
• Develop and maintain implementation plans, readiness assessments and risk logs; monitor progress and escalate barriers.
• Coordinate data collection, analysis and reporting to demonstrate programme impact and inform decisions.
• Support structured, well-planned transformation activities that are sustainable and well evidenced.
• Coordinate workshops, engagement sessions and improvement events; capture outputs and actions.
• Maintain programme documentation and ensure governance and information governance compliance.

Skills

Change management

Project management

Quality improvement

Data analysis

Communication

Job description

Dorset HealthCare University NHS Foundation Trust

Change Delivery Officer

The closing date is 26 November 2026

We are looking for a Change Delivery Officer to join our Transformation Team, supporting priority transformation, recovery and improvement programmes across Dorset HealthCare, Dorset County Hospital and wider system partners. The role provides practical implementation, benefits and change support to help services move from agreed plans into delivery, adoption and measurable improvement.

Working alongside programme leads, operational and clinical teams, business analysts and transformation colleagues, you will help coordinate implementation activity, track readiness, manage actions and risks, support stakeholder engagement and contribute to benefits realisation and programme evaluation.

This is an excellent opportunity for someone looking to develop a career in transformation, improvement, programme delivery or service redesign. We are looking for someone who enjoys organising complex activities, working with a range of stakeholders and using information and data to support decision-making and improvement.

You will need strong organisational and communication skills, attention to detail and the ability to manage multiple priorities in a fast-paced environment. Experience of supporting projects, change initiatives, service improvement or implementation activity would be advantageous.

Main duties of the job

• Work as part of the Transformation and Improvement team supporting priority transformation, recovery and improvement programmes across Dorset HealthCare, Dorset County Hospital and wider system partners where required.
• Develop and maintain implementation plans, action trackers, readiness assessments, risk and dependency logs and forward plans, monitoring progress and escalating barriers to support timely and effective programme delivery.
• Coordinate the collection, analysis and reporting of qualitative and quantitative evidence to monitor programme impact, demonstrate benefits and inform decision-making.
• Support a structured but proportionate approach to transformation, helping recovery and rapid turnaround programmes maintain pace while ensuring implementation is well planned, evidenced and sustainable.
• Coordinate workshops, engagement sessions, implementation meetings and improvement events, ensuring outputs, actions and follow-up are captured and progressed.
• Coordinate implementation readiness activity across workforce, communications, digital, estates, training, finance, BI and operational teams.
• Maintain accurate programme documentation, records and digital information systems, ensuring compliance with governance, information governance and TMO/PMO requirements.
• Work collaboratively with colleagues across Dorset HealthCare, Dorset County Hospital and system partners where programmes require cross-organisational delivery.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.

Job responsibilities

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Person Specification

KNOWLEDGE, SKILLS AND TRAINING

• Project, programme, change management, quality improvement, implementation, benefits or equivalent training/experience.
• Highly organised, with ability to prioritise, work independently and adapt to changing priorities in a fast-paced environment.

JOB SPECIFIC EXPERIENCE

• Relevant experience supporting projects, programmes, improvement, implementation or change activity in a complex environment.
• Experience maintaining delivery plans, action logs, risk/dependency logs, readiness checklists or benefits trackers.
• Experience supporting implementation of change or improvement activity with operational, clinical or corporate teams.
• Experience using data, evidence, intelligence or feedback to support planning, decision-making or evaluation.
• Excellent interpersonal and communication skills, with the ability to liaise professionally with a range of stakeholders.
• Ability to identify risks, issues, gaps and dependencies and elevate appropriately.
• Ability to produce clear written updates, briefings, action summaries, reports and presentation materials.
• Experience supporting workshops, engagement sessions, improvement events or consultation activity.
• Experience of recovery, turnaround, productivity improvement, pathway redesign or test-of-change activity.

Digital and Analytical Capability

• Able to collate, interpret and present information clearly using digital tools, tables, summaries, trackers, charts or visual formats as appropriate.

PERSONAL ATTRIBUTES

• Able to use initiative, judgement and problem-solving skills to support delivery and resolve issues where appropriate.
• Flexible, resilient and able to manage competing priorities and shifting demands.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust