Change Coordinator

Project Freelance; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid position

Training and support

Job summary

CGI is seeking an IT Change Coordinator within the Global Technology Operations (GTO) team. You will own coordinating change activities, streamlining processes, and introducing improvements to enhance service quality and customer value.

The role requires ITIL 4 practices know-how and the ability to work in a hybrid environment. Due to the secure nature of the programme, you will need UK Security Clearance or be eligible; travel weekly to Chippenham/Corsham is expected over an 18-month fixed-term

Qualifications

• Experience coordinating IT changes and implementing ITIL processes.
• Familiarity with security clearance requirements or eligibility.

Responsibilities

• Coordinate IT change activities to minimise disruption and ensure timely delivery.
• Identify opportunities to streamline change processes and improve service quality.
• Collaborate with technical and operational teams in a hybrid work setting.

Skills

ITIL 4 Knowledge

Change Coordination

Tools

ITSM Tools

Job description

At CGI, we help organisations deliver secure, reliable and innovative IT services that drive meaningful business outcomes. As an IT Change Coordinator within our Global Technology Operations (GTO) team, you will play a key role in ensuring service changes are delivered efficiently, effectively and with minimal disruption. You’ll take ownership of coordinating change activities, identifying opportunities to streamline processes and introducing improvements that enhance service quality and customer value. Working alongside experienced professionals in a collaborative and supportive environment, you’ll have the freedom to contribute fresh ideas, develop your expertise in ITIL 4 practices and make a lasting impact on how we deliver technology services.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

This opportunity is a 18 Month fixed term contract, with weekly travel to Chippenham / Corsham.