Problem Manager

Project Freelance; Chippenham, Corsham; Remote; GBP 55,000 - 90,000; Full time

Job summary

CGI in the United Kingdom is recruiting an IT Problem Manager to improve service stability, prevent recurring incidents and drive meaningful improvements for clients. You will own complex challenges, introduce innovative problem-resolution approaches and influence service excellence across collaborative teams.

This 18-month fixed-term contract involves weekly travel to Chippenham/Corsham. Flexibility, security clearance (or eligibility) and a commitment to delivering resilient IT services are

Job description

At CGI, we help organisations build more resilient, reliable IT services that enable critical operations and deliver lasting value. As an IT Problem Manager, you will play a pivotal role in improving service stability, preventing recurring incidents and driving meaningful improvements for our clients. You'll have the opportunity to take ownership of complex challenges, introduce innovative approaches to problem resolution and influence service excellence across collaborative teams. Working alongside experienced professionals, you'll be empowered to share ideas, develop your expertise and make a measurable difference to the quality and resilience of the services we deliver.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

This opportunity is a 18Month Fixed Term Contract, with weekly travel to Chippenham / Corsham.