Service Delivery Manager (Cyber Security)

CGI Group Inc.; City of Westminster; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Insurance coverage

Medical benefits

Pension plan

Member Assistant Programme

Check4Cancer

Flexible time off

Share Purchase Plan

Member discounts

Dental benefits

Vision benefits

Profit Participation Plan

Health and Wellbeing Programme

Job summary

CGI is hiring a Cyber Security Service Delivery Manager to own end-to-end delivery for UK Government and commercial clients. This hybrid London-based role blends cyber operations, governance, and stakeholder engagement to improve service resilience and performance.

You will coordinate security capabilities and lead in high-pressure, security-sensitive environments. You will work with CGI's team across SOC, SIEM, vulnerability management, threat intelligence, and incident response to deliver

Qualifications

• Strong experience in IT service delivery and managed services.
• Experience with UK Government, Defence, or regulated clients.
• Knowledge of cyber security operations and managed security services.
• Ability to manage SLAs, KPIs, incidents and risks.
• Excellent stakeholder communication and governance skills.

Responsibilities

• Own end-to-end performance of cyber security services.
• Govern contractual obligations, SLAs, KPIs and security requirements.
• Engage and influence senior stakeholders and lead governance forums.
• Coordinate SOC, SIEM, vulnerability management, threat intel, and IR.
• Lead major incidents and service issues to resolution.
• Drive continual service improvement and resiliency.
• Support onboarding and transition of new services.
• Maintain governance and assurance documentation.
• Collaborate with account and commercial teams on performance and growth.

Skills

IT service delivery

Stakeholder management

Governance & reporting

Security operations

ITIL knowledge

Tools

SIEM

SOC

Vulnerability management

Threat intelligence

Incident response

Job description

At CGI, we help organisations protect critical services, data and operations by delivering resilient cyber security services across complex and highly regulated environments. As a Cyber Security Service Delivery Manager, you'll take ownership of high-profile services for UK Government and commercial clients, bringing together cyber operations, technical expertise and senior stakeholders to deliver measurable outcomes. You'll have the freedom to improve how services operate, introduce creative approaches to resilience and performance, and strengthen trusted client relationships. Supported by CGI's collaborative community of cyber and service management specialists, you'll help shape secure services that evolve with our clients' needs while building your expertise and making a lasting impact., In this role, you will own the end-to-end delivery of cyber security services across UK Government and commercial clients, ensuring they meet contractual, performance and security requirements. You'll be a trusted service management contact, leading governance, service reviews and performance reporting while coordinating specialists across security operations and related cyber services.

You have the autonomy to identify improvements, strengthen operational resilience and develop innovative ways of enhancing service quality. Working within a supportive, collaborative environment, you'll bring together technical, commercial and client teams to resolve challenges, successfully transition services and identify opportunities for future growth.

• - Own & Deliver: Take accountability for the end-to-end performance of assigned cyber security services.
• - Govern & Assure: Ensure contractual obligations, SLAs, KPIs and security requirements are achieved.
• - Engage & Influence: Build trusted relationships with Government and commercial stakeholders and lead service reviews and governance forums.
• - Coordinate & Integrate: Bring together SOC, SIEM, vulnerability management, threat intelligence, incident response and related cyber capabilities.
• - Resolve & Protect: Lead major incidents, escalations, risks and service issues through to effective resolution.
• - Improve & Innovate: Drive continual service improvement, operational resilience and service quality.
• - Transition & Embed: Support the onboarding and transition of new and changed services into operation.
• - Document & Assure: Maintain effective service documentation, governance and assurance.
• - Collaborate & Grow: Work with account and commercial teams on performance, resourcing and service growth opportunities.

You bring strong service delivery or managed services experience alongside an understanding of cyber security operations. You should be comfortable taking ownership in complex, high-pressure and security-sensitive environments, communicating confidently with senior stakeholders and collaborating with technical specialists to achieve successful outcomes. CGI will support you in continuing to develop your cyber security and service management expertise.

• - Strong experience in IT service delivery, service management or managed services.
• - Demonstrable experience working with UK Government, Defence, National Security, CNI, regulated or commercial clients.
• - Good knowledge of cyber security operations and managed security services.
• - Proven ability to manage SLAs, KPIs, major incidents, risks and continual service improvement.
• - Strong capability in stakeholder management, communication, governance and performance reporting.
• - Knowledge of ITIL-based service management practices; ITIL 4 experience or certification is advantageous.
• - Understanding of SOC, SIEM, vulnerability management, cyber incident response and Managed Detection and Response is desirable.
• - Familiarity with NIST, ISO 27001, CIS Controls, NCSC guidance and Cyber Essentials/Cyber Essentials Plus is advantageous.
• - Relevant certifications such as ITIL, CISSP, CISM or Security+ would be advantageous.
• - Ability to operate effectively in complex, high-pressure and security-sensitive environments.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team-one of the largest IT and business consulting services firms in the world.

Discover CGI

London, England, United Kingdom

> 1000 employees

IT services

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member-partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in-person relationships. As you build your career here, you'll develop your skills, share your insights, and work side-by-side with colleagues and clients on innovative solutions that address the most complex issues.

Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other.

Benefits:

• - Insurance coverage
• - Medical benefits
• - Pension plan
• - Member Assistant Programme
• - Check4Cancer
• - Flexible time off
• - Share Purchase Plan
• - Member discounts
• - Dental benefits
• - Vision benefits
• - Profit Participation Plan
• - Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.