ITSM Consultant

CGI Group Inc.; Nottingham; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Medical benefits

Pension plan

Flexible time off

Share Purchase Plan

Job summary

CGI Nottingham is seeking a skilled Business Analyst to understand client challenges, analyze data and deliver practical solutions that create measurable value. You’ll collaborate with teams, engage stakeholders and contribute to proposals and business development while developing your consulting expertise.

You’ll work within a supportive CGI environment, focus on high-quality analysis, and help drive client outcomes through structured problem solving and clear, impactful communication.

Qualifications

• Business analysis methodologies, frameworks, standards and techniques.
• Structured problem solving to identify root causes and practical recommendations.
• Stakeholder engagement: gathering requirements and building relationships.
• Quantitative and qualitative data interpretation to support decisions.
• Understanding how business and technology solutions address client challenges.
• Producing clear reports and presentations for diverse audiences.
• Commercial awareness: alignment with client objectives and project delivery.

Responsibilities

• Analyse & Solve: investigate challenges and identify root causes.
• Design & Deliver: define and support implementation of client solutions.
• Engage & Collaborate: gather requirements with stakeholders for informed decisions.
• Research & Evaluate: use qualitative and quantitative analysis to back recommendations.
• Communicate & Influence: produce reports and documentation for clients and teams.
• Improve & Innovate: apply BA models to drive process improvement and transformation.
• Support Growth: assist in stakeholder analysis and client proposals.

Skills

Business Analysis

Structured Problem Solving

Stakeholder Engagement

Analytical Skills

Solution Development

Documentation & Reporting

Commercial Awareness

Communication

Adaptability & Resilience

Professional Development

Job description

In this role, you will work with clients and colleagues to understand business challenges, identify opportunities for improvement and develop solutions that deliver measurable value. Applying structured problem-solving techniques and business analysis methodologies, you will evaluate complex information, develop evidence-based recommendations and support the successful delivery of client engagements. You'll take ownership of your contributions while benefiting from the guidance and expertise of an experienced consulting team.

You will also play an important role in communicating findings, supporting stakeholder engagement and contributing to business development opportunities. With the freedom to explore creative approaches and the support to continuously develop your skills, you'll help deliver innovative solutions that strengthen client relationships and contribute to CGI's wider business success.

Key responsibilities

• Analyse & Solve: Investigate business and technical challenges, applying structured problem-solving techniques to identify root causes and recommend effective solutions.
• Design & Deliver: Define, evaluate and support the implementation of business solutions that address client requirements and deliver tangible outcomes.
• Engage & Collaborate: Work closely with internal teams and client stakeholders to gather information, clarify requirements and support informed decision-making.
• Research & Evaluate: Conduct qualitative and quantitative analysis, ensuring recommendations are supported by accurate, verifiable information.
• Communicate & Influence: Produce clear, compelling reports, presentations, schedules and documentation for client and internal audiences.
• Improve & Innovate: Apply business analysis models, standards and techniques to identify opportunities for process improvement and business transformation.
• Support Growth: Contribute to stakeholder analysis, client proposals and the identification of future business development opportunities.
• Build Relationships: Develop professional networks, participate confidently in meetings and contribute to collaborative working relationships.
• Develop Expertise: Maintain knowledge of relevant industry developments, technologies and consulting practices to deliver continued value to clients.

You will bring strong analytical capabilities, practical knowledge of business analysis techniques and a collaborative approach to solving business challenges. You should be confident gathering and interpreting information, engaging with stakeholders and translating findings into clear recommendations. An understanding of how technology supports business objectives, combined with commercial awareness and a willingness to learn, will help you succeed in this varied consulting environment.

Essential skills and experience

• Business Analysis: Good working knowledge and practical application of business analysis methodologies, frameworks, standards and techniques.
• Structured Problem Solving: Proven ability to analyse business challenges, draw appropriate conclusions and develop practical, evidence-based recommendations.
• Stakeholder Engagement: Ability to communicate effectively with internal and external stakeholders, gathering requirements and building productive working relationships.
• Analytical Skills: Experience collecting, interpreting and presenting qualitative and quantitative information to support business decisions.
• Solution Development: Understanding of how business and technology solutions can address organisational challenges and deliver client value.
• Documentation & Reporting: Ability to produce high-quality reports, presentations and supporting documentation that communicate complex information clearly.
• Commercial Awareness: Understanding of client objectives, business priorities and the commercial considerations influencing project delivery.
• Communication & Collaboration: Strong written and verbal communication skills, with confidence contributing to meetings, presentations and multidisciplinary teams.
• Adaptability & Resilience: Ability to work effectively in changing environments, manage ambiguity and maintain high standards under pressure.
• Professional Development: Commitment to maintaining specialist knowledge, developing new capabilities and contributing to continuous improvement., Experience contributing to consulting engagements, business improvement initiatives or transformation projects.
• Familiarity with different business analysis models and the ability to explain their benefits and limitations.
• Experience working in Higher Education sector would be beneficial.

At CGI, we help organisations solve complex business challenges, embrace innovation and deliver meaningful transformation. As a Business Analyst, you'll play an important role in shaping practical, high-value solutions that improve business performance and create lasting impact for our clients. Working alongside experienced consultants, you'll take ownership of meaningful work, bring fresh thinking to complex challenges and contribute to successful client outcomes. You'll be empowered to develop your analytical and consulting expertise, explore new ideas and build strong professional relationships within a collaborative, supportive environment. Join us to help shape the future of business transformation while developing a rewarding career with opportunities to learn, innovate and grow.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team-one of the largest IT and business consulting services firms in the world.

Discover CGI

London, England, United Kingdom

> 1000 employees

IT services

We are a global business with 91,500 professionals across hundreds of locations worldwide, providing end-to-end IT and business process services that drive our clients' businesses. In the UK alone, we have around 6,000 member‑partners working across 19 towns and cities, doing everything from writing complex code to designing sophisticated software solutions. The work we do powers some of the most ambitious projects that touch the lives of many. Our approach sets us apart, characterised by our proximity model, international presence, expertise, and operational excellence. We organise our operations within metro markets where our clients have concentrated footprints, empowering our local teams to build trusted, in‑person relationships. As you build your career here, you'll develop your skills, share your insights, and work side‑by‑side with colleagues and clients on innovative solutions that address the most complex issues. Our commitment to ownership, flexibility, and being approachable makes us easy to do business with. Join us, and together, as owners, let's turn meaningful insights into action to meet the needs and balance the interests of our clients, shareholders, communities, and each other.

Benefits

• Insurance coverage
• Medical benefits
• Pension plan
• Member Assistant Programme
• Check4Cancer
• Flexible time off
• Share Purchase Plan
• Member discounts
• Dental benefits
• Vision benefits
• Profit Participation Plan
• Health and Wellbeing Programme

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Based on client site 3-4 days a week in Nottingham.