Change Control Manager

West Midlands Combined Authority; Birmingham; On-site; GBP 60,000 - 85,000; Full time

Job summary

West Midlands Combined Authority is seeking a Change Control Manager to design and embed governance for technology change across digital, data, IT and OT. You will lead the Technology Change Advisory Board and manage the enterprise-wide change calendar, coordinating with senior stakeholders and multiple teams to ensure changes are thoroughly prepared for live service.

The role focuses on balancing delivery pace, resilience and risk, driving improvements in governance and operational

Qualifications

• Experience managing or coordinating IT, digital or OT change processes in a complex technical environment.
• Experience applying Agile, Lean or DevOps delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness).
• Experience facilitating CABs, release cycles or readiness reviews.
• Experience coordinating technical teams across multiple groups or projects.
• Experience working in portfolio-led environments with concurrent projects or product teams.
• Practical understanding of Agile, Lean and DevOps concepts (e.g., Kanban flow, WIP limits, CI, automated testing).
• Ability to interpret technical risks across networks, infrastructure, cloud, data, applications and OT.
• Excellent communication skills and ability to build trust with stakeholders.
• Collaborative with the ability to influence.
• Knowledge of cyber security principles, NIST/ISO/NFR frameworks.

Responsibilities

• Provide the single, consistent change governance framework across all digital, data, corporate IT and OT.
• Support leaders in understanding change demand on their teams.
• Promote agile and Lean working practices
• Support capability-building by identifying skill gaps
• Operate the emergency change pathway and coordinate service-protecting activity
• Maintain the Directorate’s centralised change management tools, updating availability and demand pipelines weekly
• Support Build-to-Run Board by ensuring releases are resourced and readiness tasks planned
• Maintain high-quality data for quarterly performance reviews, audits and ISO controls
• Support weekly Ops Huddles, surfacing and resolving change constraints and dependencies

Skills

IT change mgmt

Agile/Lean/DevOps

CABs/Release mgmt

Tech team coordination

Portfolio delivery

Cyber security basics

Job description

We have a brand-new role within our newly established Technology Coordination Unit at a pivotal point in the evolution of the Technology & Insight Directorate.

As Change Control Manager, you’ll have a rare opportunity to design, shape and embed the governance, coordination and assurance processes that will underpin technology change across the West Midlands Combined Authority. Sitting at the heart of the organisation, you’ll ensure that digital, data, infrastructure and operational technology changes are delivered safely, consistently and with minimal disruption to critical services.

We’re looking for someone who is driven, proactive and confident taking ownership of new processes and ways of working. You’ll be the kind of person who spots potential risks early, brings people together to resolve issues, and continually looks for opportunities to improve governance, resilience and operational effectiveness.

You’ll lead the operation of the Technology Change Advisory Board (CAB), own the enterprise-wide change calendar, and drive a robust release-readiness process that ensures every change entering live service is operationally ready, fully documented, auditable and supported. Working across Product, Data, Corporate IT, Operational Technology, Enterprise Architecture and the Corporate PMO, you’ll bring together teams, suppliers and senior stakeholders to create a disciplined and predictable flow of change.

This is an ideal opportunity for someone who enjoys building sustainable processes, influencing senior leaders and improving the way organisations operate. You’ll play a key role in balancing delivery pace, operational resilience and risk, helping to reduce incidents, strengthen assurance, and enable confident delivery of technology change across a highly visible public-sector environment.

What you will be doing

• Provide the single, consistent change governance framework across all digital, data, corporate IT and operational technology
• Support leaders in understanding change demand on their teams
• Promote agile and Lean working practices
• Support capability-building by identifying skill gaps
• Operate the emergency change pathway and coordinate service-protecting activity
• Maintain the Technology & Insight Directorate’s centralised change management tools, updating availability, allocations, competency profiles, and demand pipelines weekly
• Support the Build-to-Run Board by ensuring releases are resourced, dependencies are understood, and readiness tasks are planned
• Maintain high-quality data for quarterly performance reviews, audit processes, and ISO controls
• Support weekly Ops Huddles, ensuring change constraints, scheduling issues, change collisions and multi-team dependencies are surfaced and resolved

What’s essential

• Experience managing or coordinating IT, digital or OT change processes in a complex technical environment
• Experience applying Agile, Lean or DevOps-aligned delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness)
• Experience facilitating CABs, release cycles or readiness reviews
• Experience of coordinating technical teams
• Experience working in or alongside portfolio-led environments with multiple concurrent projects or product teams
• Practical understanding of Agile, Lean and DevOps concepts (e.g., Kanban flow, WIP limits, continuous integration, automated testing)
• Ability to interpret technical risks across networks, infrastructure, cloud, data, applications and OT.
• Excellent communication skills and able to build trust with stakeholders
• Collaborative with the ability to influence
• Knowledge of cyber security principles, NIST/ISO/NFR frameworks
• Ability to communicate complex information clearly to senior stakeholders

Location.

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

Our Values and Behaviours.

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).