Change Control Manager

WMJobs; Birmingham; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Local Government Pension Scheme

EV car benefit scheme

Healthcare plans

28 days annual leave + options to buy

Job summary

West Midlands Combined Authority (WMCA) invites applications for a Change Control Manager to design and embed governance for technology change across the organisation. You will lead CAB operations, manage the enterprise change calendar, and drive release-readiness to ensure safe, auditable delivery of digital, data, OT and infrastructure changes.

You will collaborate with Product, Data, Corporate IT, Enterprise Architecture and the PMO to build disciplined, predictable change flows, balance

Qualifications

• Experience managing or coordinating IT, digital or OT change processes in a complex technical environment.
• Experience applying Agile, Lean or DevOps-aligned delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness).
• Experience facilitating CABs, release cycles or readiness reviews.
• Experience coordinating technical teams across multiple projects or product teams.
• Ability to interpret technical risks across networks, infrastructure, cloud, data, applications and OT.

Responsibilities

• Provide the single, consistent change governance framework across all digital, data, corporate IT and operational technology.
• Support leaders in understanding change demand on their teams.
• Promote agile and Lean working practices.
• Support capability-building by identifying skill gaps.
• Operate the emergency change pathway and coordinate service-protecting activity.
• Maintain centralized change management tools and update weekly demand pipelines.
• Ensure releases are resourced, dependencies understood, and readiness tasks planned.
• Maintain high-quality data for quarterly reviews, audits and ISO controls.
• Support weekly Ops Huddles to surface and resolve constraints and dependencies.

Skills

Change governance

CAB facilitation

Agile/Lean knowledge

Stakeholder management

Risk awareness

Communication

Coordination across teams

Job description

West Midlands Combined Authority (WMCA),

We have a brand-new role within our newly established Technology Coordination Unit at a pivotal point in the evolution of the Technology & Insight Directorate.

As Change Control Manager, you’ll have a rare opportunity to design, shape and embed the governance, coordination and assurance processes that will underpin technology change across the West Midlands Combined Authority. Sitting at the heart of the organisation, you’ll ensure that digital, data, infrastructure and operational technology changes are delivered safely, consistently and with minimal disruption to critical services.

We’re looking for someone who is driven, proactive and confident taking ownership of new processes and ways of working. You’ll be the kind of person who spots potential risks early, brings people together to resolve issues, and continually looks for opportunities to improve governance, resilience and operational effectiveness.

You’ll lead the operation of the Technology Change Advisory Board (CAB), own the enterprise-wide change calendar, and drive a robust release-readiness process that ensures every change entering live service is operationally ready, fully documented, auditable and supported. Working across Product, Data, Corporate IT, Operational Technology, Enterprise Architecture and the Corporate PMO, you’ll bring together teams, suppliers and senior stakeholders to create a disciplined and predictable flow of change.

This is an ideal opportunity for someone who enjoys building sustainable processes, influencing senior leaders and improving the way organisations operate. You’ll play a key role in balancing delivery pace, operational resilience and risk, helping to reduce incidents, strengthen assurance, and enable confident delivery of technology change across a highly visible public‑sector environment.

What You Will Be Doing

• Provide the single, consistent change governance framework across all digital, data, corporate IT and operational technology
• Support leaders in understanding change demand on their teams
• Promote agile and Lean working practices
• Support capability-building by identifying skill gaps
• Operate the emergency change pathway and coordinate service‑protecting activity
• Maintain the Technology & Insight Directorate’s centralised change management tools, updating availability, allocations, competency profiles, and demand pipelines weekly
• Support the Build‑to‑Run Board by ensuring releases are resourced, dependencies are understood, and readiness tasks are planned
• Maintain high-quality data for quarterly performance reviews, audit processes, and ISO controls
• Support weekly Ops Huddles, ensuring change constraints, scheduling issues, change collisions and multi-team dependencies are surfaced and resolved

What’s Essential

• Experience managing or coordinating IT, digital or OT change processes in a complex technical environment
• Experience applying Agile, Lean or DevOps‑aligned delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness)
• Experience facilitating CABs, release cycles or readiness reviews
• Experience of coordinating technical teams
• Experience working in or alongside portfolio‑led environments with multiple concurrent projects or product teams
• Practical understanding of Agile, Lean and DevOps concepts (e.g., Kanban flow, WIP limits, continuous integration, automated testing)
• Ability to interpret technical risks across networks, infrastructure, cloud, data, applications and OT.
• Excellent communication skills and able to build trust with stakeholders
• Collaborative with the ability to influence
• Knowledge of cyber security principles, NIST/ISO/NFR frameworks
• Ability to communicate complex information clearly to senior stakeholders

Location

The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office.

Salary And Benefits

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest‑free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top‑rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it’s needed most. What you do, really matters. Your expertise will help make a big difference, improving people’s lives, every day.

Our Values and Behaviours

• Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven - Focused on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part‑time, flexible, and job share arrangements, so please don’t let these factors deter you from applying.

Reasonable adjustments

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([e-mail]).

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non‑UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Attached documents

Change Control Manager JD.pdf