People and Culture Digital Change Support Intern

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Healthcare plans

28 days annual leave

Job summary

West Midlands Combined Authority (WMCA) is offering a Digital Change Support Intern role within the People & Culture Services Team in Birmingham. The 12‑month internship provides hands‑on experience across digital transformation projects and mentoring through the WMCA Year Intern Programme.

You’ll support digital projects, help design intranet pages on SharePoint, and gain exposure to research, analysis and administrative tasks while developing professional skills for a future career in tech, HR

Qualifications

• GCSE English and Maths (Grade 4/C or above) or equivalent.
• Studying towards an undergraduate or postgraduate degree in technology/digital subject or related field and able to undertake a 12‑month internship or be a recent graduate.
• Experience of supporting projects, events or group activities.
• Good written and verbal communication skills.
• Strong organisational skills with the ability to prioritise workload.
• Good analytical and problem‑solving skills.
• Excellent attention to detail.
• Ability to work collaboratively as part of a team.
• Willingness to learn, show initiative and take ownership of development.
• Awareness of Microsoft Office applications (Word, Excel, Outlook).
• Ability to work effectively in a hybrid working environment.

Responsibilities

• Support a variety of digital projects across the People & Culture function.
• Design and build engaging, accessible intranet pages for the new People Hub on the WMCA Intranet using SharePoint.
• Assist with research and analysis to identify opportunities for continuous improvement.
• Provide administrative support for projects, meetings, workshops and events.
• Learn how digital tools, systems and technology support modern People & Culture services.
• Take part in training, mentoring and networking opportunities.
• Work collaboratively while demonstrating professionalism, integrity and excellent customer service.

Skills

Communication skills

Teamwork

Organisational skills

Analytical thinking

Problem-solving

Attention to detail

Hybrid working

Education

GCSE English and Maths

Penultimate-year undergraduate or postgraduate degree in technology/digital or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SharePoint

Job description

We're looking for a Digital Change Support Intern to join our People & Culture Services Team.

This is a unique opportunity to gain hands‑on experience supporting digital transformation projects that improve the way People & Culture services are delivered across the West Midlands Combined Authority (WMCA).

This role would suit someone who is enthusiastic, curious and eager to learn, with an interest in how technology can improve the way people work and access services. You'll enjoy working collaboratively, be confident using digital tools and be keen to develop your skills while contributing to projects that make a real difference across the People & Culture function. Whether you're interested in digital transformation, HR, project delivery or organisational development, this internship will provide an excellent foundation for your future career.

As part of the WMCA Year Intern Programme, you'll work on meaningful projects while developing the professional skills and experience needed to bridge the gap between academic study and employment. You'll also benefit from mentoring, structured learning and regular support throughout your placement.

This opportunity is open to penultimate‑year university students able to commit to a 12‑month internship, as well as recent graduates looking to build their skills and gain valuable workplace experience.

What you'll be doing

You’ll support a variety of digital projects across the People & Culture function, including:

• Supporting the delivery of digital transformation initiatives across People & Culture.
• Designing and building engaging, accessible intranet pages for the new People Hub on the WMCA Intranet using Microsoft Sharepoint.
• Assisting with research and analysis to identify opportunities for continuous improvement.
• Providing administrative support for projects, meetings, workshops and events.
• Learning how digital tools, systems and technology support modern People & Culture services.
• Taking part in training, mentoring and networking opportunities throughout the internship.
• Working collaboratively while demonstrating professionalism, integrity and excellent customer service.

Essential Criteria

You’ll have:

• GCSE English and Maths (Grade 4/C or above), or equivalent.
• Be currently studying towards an undergraduate or postgraduate degree (in technology/digital subject or related field) and able to undertake a 12‑month internship or be a recent graduate.
• Experience of supporting projects, events or group activities.
• Good written and verbal communication skills.
• Strong organisational skills with the ability to prioritise your workload.
• Good analytical and problem‑solving skills.
• Excellent attention to detail.
• The ability to work collaboratively as part of a team.
• A willingness to learn, show initiative and take ownership of your development.
• An awareness of Microsoft Office applications, including Word, Excel and Outlook.
• The ability to work effectively in a hybrid working environment.

Location

The location for this role Summer Lane, Birmingham with at least 2 days a week spent in the office.

Salary and benefits

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year‑on‑year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest‑free financing through SmartTech to buy the latest technology.
• Discounted shopping with over 2,000 big‑name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top‑rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

Why join WMCA?

WMCA is laser‑focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours

• Collaborative – We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven – Focussed on impact – leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive – Every voice matters – we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative – We think future and act smarter – embracing curiosity, creativity and continuous improvement to shape the future.

Creating an inclusive workplace

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part‑time, flexible, and job share arrangements, so please don't let these factors deter you from applying.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non‑UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Attached documents

Intern P&C Digital Change Support.pdf