Resource and Workflow Manager

West Midlands Combined Authority; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Shared Cost AVC scheme

28 days paid annual leave

Discounted gym membership

Costco membership

Eye Care Scheme

Job summary

West Midlands Combined Authority is recruiting a senior Resource & Workflow Manager to design and embed streamlined, data-driven workflows across the Technology & Insight Directorate. You’ll balance demand, capacity and priorities and partner with Directors, Heads of Service and product teams to improve planning, forecasting and delivery performance.

You’ll shape how the directorate operates, enabling efficient, scalable resource management and continuous improvement, with a 12-month FTC

Qualifications

• Experience managing resource planning, workflow coordination or delivery operations in digital/IT/technology.
• Experience applying Agile, Lean or DevOps delivery practices (Kanban, flow metrics, sprint planning, CI/CD).
• Experience in portfolio-led environments with multiple concurrent projects or product teams.
• Experience coordinating technical teams across a complex, multi-stakeholder organisation.
• Strong understanding of Agile and Lean, including Kanban, backlog management and continuous improvement.
• Knowledge of ITIL concepts and service transition.
• Highly organised with excellent communication and problem-solving skills.
• Evidence of continuous professional development in Agile/Lean/DevOps.

Responsibilities

• Align Technology and Insight resource planning with portfolio priorities.
• Provide senior leaders with scenario modelling for sequencing and resourcing.
• Support management in understanding demand and coaching squads in flow and workload.
• Maintain the Technology & Insight Directorate’s centralised resource management tools weekly.
• Coordinate resource allocation across Product, Data, Corporate IT, TSI and EA in an agile, responsive way.
• Provide resourcing data to support cost forecasting and budget planning.
• Operate matrix between the Directorate and WMCA Corporate PMO for delivery and financial monitoring.

Skills

Resource planning

Agile delivery

Portfolio coordination

Cross-functional coordination

Kanban

Tech delivery

ITIL

Stakeholder management

CPD Agile/Lean/DevOps

Communication

Job description

We have a newly created senior role within our newly established Technology Coordination Unit which offers a rare opportunity to help design and embed the way work flows through the Technology & Insight Directorate.

As Resource & Workflow Manager, you’ll play a pivotal role in ensuring that technology, data, product and operational teams can deliver effectively, predictably and efficiently across both RUN (operations) and CHANGE (projects, product development and continuous improvement). You’ll provide the single view of capacity, demand, skills and utilisation across the directorate, helping leaders make informed decisions about priorities, resource allocation and delivery commitments.

This is far more than a scheduling role. You’ll work closely with Directors, Heads of Service, Product teams, Data engineers, Corporate IT, Operational Technology and the Corporate PMO to manage demand from the point work is proposed through to delivery and reporting. You’ll identify bottlenecks early, balance competing priorities, and ensure teams are focused on the work that delivers the greatest value to the organisation.

We’re looking for a driven and proactive professional with experience of creating lean, agile ways of working in a technology environment. You’ll be comfortable challenging inefficient processes, introducing smarter approaches to workflow management, and using evidence and data to improve planning, forecasting and delivery performance. Strong stakeholder management skills are essential, as you’ll be working across a complex matrix environment with a wide range of technical and business teams.

Joining a brand-new team means you’ll have the opportunity to make the role your own, influence how the directorate operates, and help create a streamlined, transparent and scalable approach to resource planning and workflow management that supports the organisation’s future growth and transformation ambitions.

Please note, this is a 12 month FTC.

What you will be doing

• Align Technology and Insight resource planning with the West Midlands Combined Authorities portfolio priorities
• Provide senior leaders with scenario modelling to support decision-making on sequencing, prioritisation, and resourcing
• Support senior management in understanding demand on their teams, coaching squads in managing flow and workload
• Support management in understanding demand on their teams, coaching squads in managing flow and workload
• Maintain the Technology & Insight Directorate’s centralised resource management tools, updating availability, allocations, competency profiles, and demand pipelines weekly
• Coordinate resource allocation across Product, Data, Corporate IT, TSI and EA in an agile, responsive way
• Provide resourcing data to support cost forecasting and budget planning
• Operate effective matrix working between the Directorate and WMCA Corporate PMO to ensure effective project delivery, portfolio oversight, and financial monitoring

What’s essential

• Experience managing resource planning, workflow coordination or delivery operations in a digital, IT, data or technology environment
• Experience applying Agile, Lean or DevOps-aligned delivery practices (e.g., Kanban, flow metrics, sprint planning, CI/CD awareness).
• Experience working in or alongside portfolio-led environments with multiple concurrent projects or product teams
• Experience of coordinating technical teams (engineering, data, IT, OT, product) in a complex, multi-stakeholder organisation
• Strong understanding of Agile and Lean methodologies, including Kanban, backlog management, value flow and continuous improvement
• Understanding of digital and technology delivery environments: software engineering, data pipelines, corporate IT operations, OT/public-realm systems
• Highly organised; strong attention to detail; excellent communication skills; strong problem-solving ability
• Knowledge of ITIL concepts and service transition principles
• Collaborative, diplomatic, and able to influence across organisational boundaries
• Evidence of continuous professional development in Agile/Lean/DevOps or delivery operations

Location

The location for this role is 16 Summer Lane with at least 2 days a week spent in the office.

Salary and benefits

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Our Values and Behaviours

Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.

• Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.
• Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
• Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
• Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.

Creating an inclusive workplace

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional “perfect candidate” mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Anonymised Applications

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.