Change and Release Analyst

Boeing; West of England; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Pension plan with employer contrib.

Company paid health plan

Life insurance 6x salary

23 days holiday + UK holidays

Job summary

Boeing is seeking a Change and Release Analyst to support day-to-day ITIL change management activities and assist the Change Enablement Lead Analyst. You will help ensure changes are processed accurately, coordinated across teams, and released with minimal disruption to IT services.

Responsibilities include logging and prioritizing requests, maintaining schedules, preparing CAB materials, and chairing CAB meetings.

Qualifications

• Experience with ITIL-based change management processes is advantageous.
• Strong attention to detail and organizational skills are essential.
• Good communication and interpersonal abilities are required.
• Experience with ITSM tools such as ServiceNow is preferred.
• Proficiency with Microsoft Office applications is desirable.

Responsibilities

• Log, categorize, and prioritize change requests in accordance with ITIL change management processes.
• Assist in the assessment of change requests by gathering information and coordinating with stakeholders.
• Ensure all change documentation is complete and compliant with standards.
• Work with requestors to ensure changes progress within planned timescales.
• Coordinate change schedules and communicate details to impacted teams.
• Maintain a Forward Schedule of Change to manage clashes.
• Prepare materials for CAB meetings and change records.
• Chair weekly CABs and Ad‑Hoc Emergency Boards.
• Track change progress and update ITSM systems; escalate as needed.
• Maintain accurate records of change activities and outcomes.
• Support process performance monitoring and continuous improvement.
• Respond to queries from IT teams and business users about change processes.
• Identify and document risks related to changes and escalate appropriately.
• Collaborate with Release and Environments teams for coordinated delivery.
• Follow established policies and contribute to process improvements.

Skills

ITIL knowledge

Attention to detail

Communication skills

Multitasking

Problem solving

Team player

Stakeholder management

Tools

ServiceNow

Microsoft Office

Job description

The Change and Release Analyst is responsible for executing day-to-day change and release management activities within the ITIL framework, supporting the Change Enablement Lead Analyst and Team. This role ensures that change requests are processed accurately and efficiently, contributing to the smooth implementation of changes with minimal disruption to IT services, and supporting release deployments.

Position Responsibilities

Change Request Processing

• Log, categorize, and prioritize change requests in accordance with ITIL change management processes.
• Assist in the assessment of change requests by gathering necessary information and coordinating with relevant stakeholders.
• Ensure all change documentation is complete, accurate, and compliant with organizational standards.
• Work closely with requestors to ensure changes are progressed and delivered within planned timescales.

Change & Release Coordination and Communication

• Coordinate change schedules and communicate change details to impacted teams and stakeholders.
• Maintain a Forward Schedule of Change to manage potential clashes in advance.
• Support the preparation of materials for Change Advisory Board (CAB) meetings, including agendas and change records.
• Chair weekly Change Advisory Boards and Ad‑Hoc Emergency Boards.
• Track change progress and update status in ITSM tools, escalating issues or delays to the Lead Analyst as needed.

Data Management and Reporting

• Maintain accurate records of change activities, approvals, and outcomes within the ITSM system.
• Support process performance monitoring and continuous improvement.

Stakeholder Support

• Respond to queries from IT teams and business users regarding change processes and schedules.
• Assist in identifying and documenting risks or resistance related to changes and escalating concerns appropriately.
• Work with the Release and Environments teams to ensure closely coordinated delivery of changes.

Process Adherence and Improvement

• Follow established change management policies, procedures, and standards to ensure compliance.
• Contribute suggestions for process improvements and assist in updating change management documentation.

Basic Qualifications

• Experience or exposure to ITIL-based change management processes is advantageous.
• Strong attention to detail and organizational skills.
• Good communication and interpersonal abilities.

Preferred Qualifications

• Proficient in ITSM tools (e.g., ServiceNow) and Microsoft Office applications.
• Ability to manage multiple tasks and meet deadlines.
• Analytical mindset with problem‑solving capabilities.
• Customer‑focused with a commitment to supporting effective change delivery.
• Team player with a willingness to learn and adapt in a dynamic environment.

Relocation

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Benefits

• Competitive salary and annual incentive plans
• Continuous learning: You’ll develop the approach and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year!
• Pension Plan with 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks!
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your ongoing personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives
• Excellent parental leave options are available!

Application Deadline

Applications for this position will be accepted until Sept. 30, 2026.

Export Control Requirements

This is not an Export Control position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.