Change, Configuration and Release Analyst

NEC Software Solutions; Tees Valley; Hybrid; GBP 43,000 - 73,000; Full time

Benefits offered by this job

Private Medical Cover

25 days holiday

4 x basic salary life assurance cover

Group Pension Plan up to 8.5%

Flexible benefits

Job summary

NEC Software Solutions in Hartlepool is seeking a Change Configuration and Release Analyst to join our IT Service Delivery team. The role is hybrid and focuses on assessing risks, coordinating stakeholders and ensuring smooth implementation of changes across internal and external IT systems.

You will review change requests, host calls, track lifecycle, and drive release readiness, dependencies and risk mitigation while promoting best practices and continuous improvement.

Qualifications

• Strong stakeholder engagement and customer-facing experience.
• Proficiency in Microsoft Excel (data analysis desirable).
• Eligible for UK Security Clearance and NPPV3.
• Desirable: Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact.
• Knowledge of ITIL methodology and Service Delivery processes.
• ITIL v4 Certified.

Responsibilities

• Review and validate change requests and impact assessments.
• Host and document change-related calls.
• Coordinate with internal teams and external departments.
• Track and manage changes through their lifecycle.
• Conduct release analysis to assess readiness, dependencies, and risk before deployment.
• Provide guidance, training, and process improvements.

Skills

Stakeholder engagement

Customer-facing experience

Excel

Tools

ITIL

Job description

Salary: £43,000 - 73,000 per year

Requirements

• ###
• Essential:
• Strong stakeholder engagement and customer-facing experience.
• Proficiency in Microsoft Excel (data analysis desirable).
• Eligible for UK Security Clearance and NPPV3.
• Desirable:
• Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact.
• Knowledge of ITIL methodology and Service Delivery processes.
• ITIL v4 Certified.
• ###

Responsibilities

• Review and validate change requests and impact assessments.
• Host and document change-related calls.
• Coordinate with internal teams and external departments.
• Track and manage changes through their lifecycle.
• Conduct release analysis to assess readiness, dependencies, and risk before deployment.
• Provide guidance, training, and process improvements.
• ###

Technologies

• Excel
• Support
• ITIL
• Security
• DevOps

More

Come join us and make a difference in the world! At NEC Software Solutions, we are looking for a Change Configuration and Release Analyst to join our IT Service Delivery Department. Our team plays a crucial role in ensuring IT services are deployed, monitored, and continually improved for our colleagues and customers. This role will be based on a hybrid working model from Hartlepool. You will be part of the Change, Config & Release Team, managing the lifecycle of changes to both internal and external IT systems, from planned to emergency. Your focus will be on assessing risks, coordinating stakeholders, and ensuring smooth implementation while promoting best practices and continuous improvement.

We pride ourselves on offering an excellent benefits package, including an above-average pension scheme:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Additionally, all offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.

We are an equal opportunity employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. Our commitment is to ensure an inclusive and accommodating experience for all candidates.

At NEC Software Solutions, part of the global tech giant NEC Corporation, our software is integral in supporting vital public services—from dispatching ambulances to aiding hospitals and local authorities. Join us, and you’ll be helping our team of over 3,000 employees push the boundaries of whats possible in making the world a better place. We’d love your help and will support you all the way!

last updated 37 week of 2026