Change Analyst /

Experis - ManpowerGroup; Winchester; On-site; GBP 40,000 - 52,000; Full time

Job summary

Experis - ManpowerGroup is seeking a Change Analyst to deliver safe, well-governed IT changes. The role is based in Hursley with hybrid work 2-3 days on-site.

You will coordinate change across technical and business teams, apply robust planning, and use ITIL Change Enablement to assess risk and governance decisions. The ideal candidate has experience in IT Change Management or ITSM, strong communication, and the ability to manage multiple stakeholders while keeping work on track.

Qualifications

• Experience in IT Change Management or ITSM environments.
• Strong communication and stakeholder management skills.
• Ability to assess risk and impact before decisions.

Responsibilities

• Coordinate change activities across technical and business teams.
• Apply planning and prioritisation to support change governance.
• Use ITIL Change Enablement to assess risk and governance decisions.
• Support change documentation and process discipline with attention to detail.
• Work with ITSM tooling (e.g., ServiceNow) to drive visibility and control.
• Contribute to incident, problem, and release management awareness.

Skills

IT Change Mgmt

IT Service Mgmt

Stakeholder management

Risk assessment

Governance

ServiceNow

Tools

ServiceNow

Job description

Change Analyst
Location: Hursley (hybrid - 2-3 days per week on-site)

***Must be a UK National with minimum 5 years unbroken residency***

Our Client is hiring a Change Analyst to help deliver safe, well-governed change across IT services. If you enjoy bringing structure to complex environments and keeping stakeholders aligned, this is a great opportunity to make a real difference.

What you'll be doing:

• Coordinate change activities across technical and business teams
• Apply strong planning and prioritisation to support effective change scheduling and governance
• Use ITIL Change Enablement principles to assess risk and make balanced governance decisions
• Support change documentation and process discipline, with strong attention to detail
• Work with IT Service Management (ITSM) tooling (e.g. ServiceNow) to drive visibility and control
• Contribute to incident, problem, and release management awareness to support smooth outcomes

What you'll bring:

• Experience working in an IT Change Management or Service Management environment
• Strong communication and stakeholder management skills
• Ability to assess risk and consider impact before decisions are made
• Experience coordinating multiple stakeholders and keeping work on track
• Familiarity with governance processes and change risk/impact assessment techniques
• Understanding of operational readiness and service acceptance concepts
• Knowledge of ITSM platforms (e.g. ServiceNow), configuration/asset management principles, and service level management

Additional information:

• Nice to have: experience facilitating CAB or governance meetings, release management/service transition knowledge, and enterprise IT exposure