CFO Evolution Service Manager

The Growth Company; Huddersfield; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

The Growth Company is seeking an experienced Service Manager to oversee the CFO Evolution contract and lead two Activity Hubs in Huddersfield and Leeds. You will manage up to 18 delivery and support colleagues, drive contract performance and continuous improvement, and build strong ties with employers, commissioners and local stakeholders.

You will oversee service delivery, ensure quality and compliance, manage budgets and resources, and use data to maximise impact for participants on the

Qualifications

• Proven leadership with ability to develop and motivate teams.
• Strong track record of achieving performance targets and outcomes.
• Excellent stakeholder management and relationship building skills.
• Confidently present information to partners and commissioners.
• Strong analytical skills with data interpretation.
• Excellent written and verbal communication and report writing.

Responsibilities

• Lead, motivate and support a team of delivery and support staff to achieve targets.
• Drive participant progression into sustainable employment, learning and training opportunities.
• Manage contract performance, budgets, income targets and operational resources.
• Develop and maintain effective relationships with employers, referral partners, commissioners and local stakeholders.
• Ensure services are delivered to a high standard, meeting compliance, quality and audit requirements.
• Monitor performance data, maintain data integrity and ensure information security controls.
• Identify and implement continuous improvements to systems, processes and service delivery.
• Maintain awareness of policy and sector developments to support growth and performance.

Skills

Leadership

Stakeholder mgmt

Data analysis

Budget mgmt

Contract mgmt

People development

Job description

The Growth Company (GC) are looking for an experienced Service Manager to lead the delivery of our Creating Future Opportunities (CFO) Evolution contract, ensuring high-quality services are delivered and contractual performance targets are achieved. This role offers a unique opportunity to lead our two Activity Hubs in Huddersfield and Leeds, playing a key role in transforming lives and reducing reoffending. Through creating safe, engaging environments, you will lead the team to support participants develop new skills, build confidence, and take positive steps towards sustainable futures. As the leader of a team of up to 18 delivery and support colleagues, you will inspire high performance and ensure participants receive the support they need to achieve meaningful outcomes. You will build and maintain strong partnerships with employers, commissioners, and local stakeholders, helping to create opportunities that make a real difference. Alongside overseeing service delivery, contract performance, budgets, and resources, you will use data and insight to drive continuous improvement, maximise impact, and ensure the highest standards of quality and compliance across the service. This is an exciting opportunity for a passionate and ambitious leader who thrives on making a tangible difference, developing teams, and delivering services that create lasting social impact. CFO Evolution is a voluntary, seven-stage program aimed at reducing reoffending by providing tailored support and "Activity Hubs" for individuals in custody or on probation with complex needs. It focuses on rehabilitation through personalised one-to-one sessions, education, and employment support to help people move away from crime and engage with mainstream services.

• Lead, motivate and support a team of delivery and support staff to achieve contractual targets and performance outcomes.
• Drive participant progression into sustainable employment, learning and training opportunities.
• Manage contract performance, budgets, income targets and operational resources within agreed parameters.
• Develop and maintain effective relationships with employers, referral partners, commissioners and local stakeholders.
• Ensure services are delivered to a high standard, meeting compliance, quality and audit requirements.
• Monitor performance data, maintain data integrity and ensure appropriate information security controls are in place.
• Identify and implement continuous improvements to systems, processes and service delivery.
• Maintain awareness of relevant policy, labour market intelligence and sector developments to support service growth and performance., Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, meaning you present someone else's ideas or experiences, or AI-generated content, as your own, your application may be withdrawn, and internal applicants could face disciplinary action.

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate. Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List. We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community. If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team. We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact or call us on 0161 237 4447.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process. All GC colleagues will work in line with the Health and Safety at work act and the GC Health and Safety Policy.

Examples include: Meeting the hiring manager or touring the venue in advance. Extra time for tasks. Interview questions shared beforehand. Accessibility software or equipment for assessments. We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities.

• Proven leadership and people management skills with the ability to develop and motivate teams.
• A strong track record of achieving performance targets and delivering measurable outcomes.
• Excellent stakeholder management and relationship-building skills.
• The ability to confidently present information to partners, commissioners and other stakeholders.
• Strong analytical skills with the ability to interpret performance and financial data.
• Excellent written and verbal communication skills, including report writing.
• Strong organisational skills and the ability to manage competing priorities.
• A resilient, proactive and results-focused approach to work., Previous experience managing teams within employability, justice, rehabilitation or related services.
• A proven track record of delivering contract performance and achieving key contractual outcomes.
• Experience managing budgets, income targets, expenditure and operational resources.
• A good understanding of the Justice Sector and interventions that support individuals to achieve positive outcomes.
• Knowledge of people management principles and employment legislation.
• Experience using management information and financial data to support decision-making.
• A strong understanding of local labour markets and employer engagement.
• The ability to demonstrate and apply The Growth Company's values in everyday practice.