Custody Support worker

Seetec; Exeter; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave + Bank Holidays +

Birthday Day off

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual salary pay review

Refer a friend scheme

Benefit Hub access

Job summary

Seetec's CFO Evolution team in Exeter seeks a Custody Support Worker to support a caseload in a prison environment, from initial engagement to reintegration. You will provide motivational guidance and tailored support to help participants stay engaged and overcome challenges.

Role combines one-to-one sessions and group interventions, with a strong emphasis on pre-release planning to ensure a smooth transition back into society.

Qualifications

• IAG Level 3 qualification is desirable.
• Experience managing a caseload of participants is desirable.
• Experience with data input and keeping electronic records accurate.
• Excellent verbal and written communication across settings.
• Ability to motivate and sustain engagement of individuals.

Responsibilities

• Meet performance targets and contribute to team targets.
• Collaborate with mentors to manage caseload and connect to housing, health services, etc.
• Support a learning environment and share best practices.
• Ensure safeguarding of adults and children and notify concerns.
• Meet all contractual targets.

Skills

IAG Level 3

Caseload management

Data entry

Communication skills

Motivation & engagement

Job description

Join Our CFO Evolution Team: Custody Support Worker Opportunity

We’re looking for a compassionate and motivated Custody Support Worker to join our CFO Evolution team and make a real difference in the lives of individuals in custody.

In this role, you’ll support a caseload of participants within a prison environment starting from initial engagement and assessment and continuing throughout their sentence. You’ll provide motivational guidance and tailored support to help participants stay engaged, overcome personal challenges, and prepare for successful reintegration into the community.

Support is delivered through a mix of one to one sessions and group interventions, with a strong focus on pre-release planning to ensure a smooth transition back into society.

We’re ideally looking for someone with experience in one or more of the following areas: probation services supporting individuals under supervision or on license, social care working with vulnerable adults or young people, prison or custody settings with a focus on rehabilitation or reintegration, substance misuse or mental health services involving motivational support or mentoring, or community outreach and housing support.

We also welcome applications from recent graduates who are eager to gain experience in the criminal justice sector and make a meaningful impact.

This is a rewarding opportunity that will allow you to help our participants change their lives around!

In return for your dedication, knowledge, and commitment, we offer a competitive salary of £25,877 - £29,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Our Communities division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.

Location: HMP Exeter & Exeter Community

Hours: 37 Hours per week

Contract: Permanent

Key Responsibilities

• Meet individual performance targets and contribute towards meeting team performance targets in line with contractual requirements.
• Closely collaborate with volunteer peer mentors and/or mentors to help you manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc.
• Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice.
• To ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk.
• Ensure all contractual targets are met

Skills & Experience

• IAG Level 3 - desirable
• Experience managing a caseload of participants - desirable
• Knowledge of inputting and retrieving electronic data and maintain computer-based information systems in an accurate and timely manner. Experience in a target-driven environment
• Excellent verbal, non-verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings
• Ability to motivate and sustain engagement of individuals