Work and Health Hub Guide

The Growth Company; Greater Manchester; On-site; GBP 24,000 - 36,000; Full time

Job summary

The Growth Company's Employability Service within Manchester Foundation Trust (MFT) seeks a Work and Health Hub Guide to support delivery in our Health and Wellbeing Hubs. You will promote the service across MFT sites, build relationships with hospital departments and partner organisations, generate referrals and support participants through initial stages of their employability journey.

You will work with Health Hub teams to achieve referral targets, conduct triage calls, complete onboarding,

Qualifications

• Experience of working with a range of organisations and stakeholders to promote services and generate referrals.
• Ability to organise and coordinate promotional activities, awareness events and engagement sessions.
• Understanding of the barriers faced by individuals with health conditions, disabilities or other challenges that may impact employment.
• Experience of building productive working relationships with healthcare professionals, community organisations or partner agencies.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Ability to manage a varied workload and work effectively within a target‑driven environment.

Responsibilities

• Raise awareness of the Employability Service across MFT through engagement activities, presentations, drop-ins, events and awareness campaigns to increase referrals into the service.
• Work to monthly set targets for referrals, attaching new participants to the programme who will continue engagement.
• Work in partnership with Health Hub teams, Integration Coordinators and Work and Health Coaches to achieve referral and engagement targets.
• Develop and implement a range of referral-generation activities, including telephone outreach, face-to-face engagement, follow-up calls, networking events and roadshows.
• Conduct triage calls and initial conversations with potential participants to identify their needs and suitability for support, completing all required onboarding activity.
• Refer people to relevant sources of further advice and support.
• Maintain effective communication with Work and Health Coaches and wider service teams to ensure seamless participant handovers.
• Complete initial assessment paperwork, including documentation to check eligibility for the programme and required initial assessments.

Skills

Communication

Engagement

Relationship-building

Time management

Travel flexibility

Team collaboration

Job description

The Growth Company's (GC) Employability Service within Manchester Foundation Trust (MFT) is seeking a Work and Health Hub Guide to support delivery within our MFT Health and Wellbeing Hubs. The successful candidate will promote the service across MFT sites, build relationships with hospital departments and partner organisations, generate referrals, complete triage and eligibility calls, and support participants through the initial stages of their employability journey.

At GC, we deliver Employability Services in partnership with Manchester University NHS Foundation Trust (MFT). Through this service, we support people with disabilities and health conditions to find, stay in and succeed in work through tailored, person-centred employment support. Working closely with individuals, employers and healthcare professionals, we help overcome barriers to employment, identify workplace solutions and create positive, sustainable outcomes that improve wellbeing and career prospects.

Key Responsibilities:

• Raise awareness of the Employability Service across MFT through engagement activities, presentations, drop-ins, events and awareness campaigns to increase referrals into the service.
• Work to monthly set targets for referrals, attaching new participants to the programme who will continue engagement.
• Work in partnership with Health Hub teams, Integration Coordinators and Work and Health Coaches to achieve referral and engagement targets.
• Develop and implement a range of referral-generation activities, including telephone outreach, face-to-face engagement, follow-up calls, networking events and roadshows.
• Conduct triage calls and initial conversations with potential participants to identify their needs and suitability for support, completing all required onboarding activity.
• Refer people to relevant sources of further advice and support.
• Maintain effective communication with Work and Health Coaches and wider service teams to ensure seamless participant handovers.
• Complete initial assessment paperwork, including documentation to check eligibility for the programme and required initial assessments.

About You:

• Experience of working with a range of organisations and stakeholders to promote services and generate referrals.
• Ability to organise and coordinate promotional activities, awareness events and engagement sessions.
• Understanding of the barriers faced by individuals with health conditions, disabilities or other challenges that may impact employment.
• Experience of building productive working relationships with healthcare professionals, community organisations or partner agencies.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• Ability to manage a varied workload and work effectively within a target‑driven environment.

Skills Required:

• Excellent communication, engagement and relationship‑building skills, with a professional and confident telephone manner.
• Strong organisational and time‑management skills, with the ability to manage a varied workload.
• Confident working towards challenging targets and key performance indicators.
• Flexible approach to work, including occasional travel across MFT sites and community venues.
• Able to work independently and as part of a multidisciplinary team.
• Desirable experience within healthcare, wellbeing, employability or community services, or the ability to speak a community language relevant to Greater Manchester.

We are currently unable to provide sponsorship for work permits or visas. Therefore, we can only consider candidates who already have the legal right to work in the UK.

Artificial intelligence can assist you during the application process, but every example and statement you include must be honest, accurate, and based on your own real experiences. If plagiarism is detected, meaning you present someone else's ideas or experiences, or AI-generated content, as your own, your application may be withdrawn, and internal applicants could face disciplinary action.

At GC, safeguarding the welfare of all individuals including vulnerable adults and young people is a top priority, and we expect all staff to uphold this standard. All appointments follow Safer Recruitment Procedures, including a DBS check carried out by Due Diligence Limited (DDC Ltd), at no cost to the successful candidate.

Please note: It is a legal offence to apply for a role involving regulated activity if you are on the Barred List.

We are committed to increasing workforce diversity and offer a guaranteed interview to applicants who meet the essential criteria and either have a disability or are from a diverse ethnic community.

If this applies to you, you can request consideration under this scheme during the application process. Your request will be shared only with the Hiring Manager and Internal Recruitment Team.

We also aim to make our recruitment process inclusive and accessible. If you need reasonable adjustments or have any general enquiries at any stage or the recruitment process, please contact [e-mail] or call us on 0161 237 4447.

Examples include:

• Meeting the hiring manager or touring the venue in advance.
• Extra time for tasks.
• Interview questions shared beforehand.
• Accessibility software or equipment for assessments.

We're proud to support the Ban the Box campaign, which helps people with convictions access job opportunities. As part of this, we've removed questions about convictions from the initial application stage.

GC is committed to fostering a culture of flexibility and agile working. Many roles will increasingly support full agile arrangements. If you require more permanent flexibility, we encourage you to discuss this during your interview so your request can be considered early in the process.

All GC colleagues will work in line with the Health and Safety at work act and the GC Health and Safety Policy.