CFO Delivery Manager

Shaw Trust; City Of London; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Volunteer leave

Enhanced pension scheme

Life assurance

Learning and development opportunities

Employee diversity networks

Health and wellbeing programme

Job summary

Shaw Trust is seeking a CFO Delivery Manager to lead the operational delivery of CFO Evolution in custody and community settings. You will oversee prison and community services, manage a team, and ensure high-quality outcomes with effective timetabling, case management and stakeholder engagement.

The role requires safeguarding focus, governance adherence, and strong leadership in a target-driven environment. Home-based with office/work locations as needed.

Qualifications

• Leadership experience to motivate and develop teams toward targets.
• Ability to deliver results in a target-driven environment with a people-centered approach.
• Knowledge of local labour markets and disadvantaged groups; strong admin and MS Office skills.
• Commitment to safeguarding, Equality, Diversity and Inclusion; DBS clearance and prison vetting requirements; willingness to travel regionally.

Responsibilities

• Oversee day-to-day operation of CFO Wings and Core/Feeder Prison services with timetabling and case management.
• Lead, manage, and develop CFO Support Workers and Evolution Wing Facilitators to high performance.
• Maintain safeguarding, risk management and incident reporting in line with policies.
• Build relationships with prison, probation, community employers and multi-agency partners.
• Drive performance, quality and improvements through data, monitoring, and subcontractor oversight.

Skills

Leadership

Performance management

Coaching

Data-driven decision making

Stakeholder engagement

Risk management

Safeguarding

Equality & Inclusion

DBS clearance

Prison vetting

Regional travel

Education

NVQ Information, Advice and Guidance (IAG)

Tools

Microsoft Office

Job description

Job Title

CFO Delivery Manager

Reports To

Regional Manager

Job Grade

D - Supervisor or Functional Specialist

Working Location

Home based & Office/On-site

Required DBS Level

Enhanced DBS Adult Only Check

Who we are

Our Vision

A future where good, meaningful, rewarding, purposeful and dignified employment is accessible to all in society irrespective of life circumstances.

Our Mission

To focus our experience, skills, advocacy, and passion to deliver the highest quality services for the people we support and to improve opportunities and access to work now and for the long term.

Our Commitment

To co-create and deliver high-quality employability programmes and complementary services for people with complex needs, challenging life circumstances or other barriers that impact on access to work.

Role Description

Leading and managing the operational delivery of CFO Evolution in-custody and non-CFO Hub community, ensuring all performance, MI, quality and compliance requirements are achieved

What you will be doing

Oversee the day-to-day operation of CFO Wings and Core/Feeder Prison services, ensuring effective timetabling, participant engagement, case management, and delivery of programme objectives.

• Lead, manage, and develop a team of CFO Support Workers and Evolution Wing Facilitators, ensuring high performance, attendance management, continuous improvement, and ongoing professional development
• Maintain oversight of safeguarding, risk management, and incident reporting processes, ensuring adherence to Shaw Trust, HMPPS, and contractual policies and procedures.
• Build and maintain effective relationships with prison, probation, community, employer, and multi-agency partners to support a whole-system approach and maximise participant opportunities
• Develop referral pathways and strengthen communication between custody and community services to facilitate seamless participant transitions and minimise duplication of provision
• Drive contractual performance, quality, and continuous improvement through effective monitoring, data management, stakeholder engagement, and oversight of subcontractor and training provider delivery, ensuring targets are achieved and high-quality services are delivered

What we need from you

Must have/be able to:

• Demonstrated leadership experience with the ability to motivate, engage, and support teams to achieve individual and collective targets. Skilled in performance management, coaching others, working with data to drive outcomes, and supporting individuals with complex needs to progress towards education, training, and employment.
• Able to deliver results within a target-driven environment while balancing people-centred support with commercial objectives. Knowledge of local labour markets and disadvantaged groups, with strong organisational, administrative, and Microsoft Office skills, alongside the ability to identify and proactively manage risks and issues.
• Strong communication, negotiation, and presentation skills, with the ability to build effective relationships with internal and external stakeholders. Flexible, resilient, and adaptable, able to work independently and as part of a team, manage competing priorities, and perform effectively under pressure.
• Committed to continuous improvement, embracing change, and delivering excellent customer service while acting with integrity and supporting organisational goals. Demonstrates a strong commitment to safeguarding, Equality, Diversity and Inclusion, and professional standards, including meeting the requirements for enhanced DBS clearance, prison vetting, and regional travel.

Great to have/be able to:

• IAG qualification e.g. NVQ Information, Advice and Guidance, PTLLS L3
• Experience in coaching and leading a team to drive success in a challenging and target driven environment.
• Experience in the criminal justice sector, with a sound knowledge of the operation of prisons, probation and community rehabilitation services. Ability to demonstrate a commitment to risk management, with practical implementation of reduction measures and ongoing reassessment.
• Able to demonstrate an awareness of restorative justice with a commitment to the rehabilitative approach Able to demonstrate a resilient and robust approach to working within challenging and unpredictable environments.

Download the Job Description for full details.

Location

Homebased

Employee Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme.
• We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact: [e-mail]

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.