CFO Custody Support Worker

THE SHAW TRUST LIMITED; England; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Learning & development

Employee networks

Health & wellbeing

Job summary

Shaw Trust is seeking a CFO Custody Support Worker to manage a caseload of participants in custody, delivering high-quality support and guidance to enable resettlement and progression toward sustainable employment.

Based at HMP Wayland, the role requires Level 2 English & Maths, DBS and vetting, and collaboration with partner agencies to meet contractual targets while upholding safeguarding and professional standards.

Qualifications

• Demonstrates understanding of barriers faced by prisoners and prison leavers with complex needs.
• Strong communication, organisational, IT, and problem-solving skills.
• Commitment to safeguarding, Equality, Diversity and Inclusion, and maintaining high professional standards.
• Experience working with partner agencies.

Responsibilities

• Manage a caseload of participants in custody providing high quality support and guidance to enable engagement and progression towards education, training, employment and reintegration.
• Engage with partner agencies to coordinate services and achieve targets.
• Adhere to contractual requirements and maintain safeguarding and professional standards.

Skills

Prisoner support

Engagement with partners

Communication skills

Organisation skills

IT skills

Education

Level 2 English & Maths

Job description

CFO Custody Support Worker

Job Category: Employability | Support, Advice & Guidance

Location: Norfolk, United kingdom

Salary: £27,314 - £32,130

Closing date: 23/10/2026

Ref: 28183

Contract type: Permanent

Total hours per week: 37.5

"Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation."

At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose

Manage a caseload of participants in custody providing high quality support and guidance, enabling participants to engage and break down barriers to successful resettlement, achieve agreed milestones and develop enhanced skillsets, leading them into an ultimate goal of sustainable employment.

Essential:

You will have:

• Level 2 English & Maths or equivalent experience
• Demonstrates a strong understanding of the barriers faced by prisoners and prison leavers with complex needs, providing effective support, motivation, and guidance to help individuals progress towards education, training, employment, and successful reintegration, while working collaboratively with partner agencies
• Delivers high-quality services in line with contractual requirements, using excellent communication, organisational, IT, and problem-solving skills to engage stakeholders, achieve targets, manage risks, and drive positive outcomes.
• Demonstrates flexibility, resilience, and initiative in challenging environments, with a commitment to continuous improvement, safeguarding, Equality, Diversity and Inclusion, and maintaining high professional standards.

In addition to DBS and reference checks, the successful candidate needs to pass HMPPS vetting as a mandatory requirement of the role.

Location:

This role is based in HMP Wayland

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
• We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

We have accessibility requirements and/or would like further information about the role, please contact: [e-mail]

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.