CFO Custody Support Worker

THE SHAW TRUST LIMITED; Ashford; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Enhanced DBS Check

Pension scheme

Job summary

Shaw Trust is seeking a CFO Custody Support Worker to manage a caseload of participants in custody, providing high-quality support and pathways to employment. The role reports to the CFO Delivery Manager and is an office/on-site position requiring enhanced DBS clearance.

Successful candidates will have Level 2 English & Maths, strong communication and organisational abilities, and be able to work within a multi-agency setting to help participants progress towards education, training and

Qualifications

• Must have Level 2 English & Maths or equivalent experience.
• Excellent communication, organisational, IT and problem-solving skills to engage stakeholders and manage risks.

Responsibilities

• Manage a caseload of participants in custody, including induction, assessment, support, training and employment sourcing.
• Update case notes and input achievements into CATS+ ensuring high compliance.
• Update P-Nomis with work carried out and relevant information for participants.
• Build and maintain local stakeholder relationships within prisons and the local community.

Skills

Level 2 English & Maths

Communication skills

Organisational skills

IT skills

Problem-solving

Education

IAG Level 3

Level 3 Award in Education and Training

PTLLS

Job description

CFO Custody Support Worker - HMP

Job Category: Rehabilitation of Offenders

Location: Ashford, Surrey

Salary: £30,048-£36,068

Closing date: 16/10/2026

Ref: 28175

Contract type: Permanent

Total hours per week: 37.5

Description

Job Title: CFO Custody Support Worker

Reports To: CFO Delivery Manager

Job Grade: E - Experienced Professional

Working Location: Office/On-site

Required DBS Level: Enhanced DBS Adult Only Check

Who we are

Our Vision

A future where good, meaningful, rewarding, purposeful and dignified employment is accessible to all in society irrespective of life circumstances.

Our Mission

To focus our experience, skills, advocacy, and passion to deliver the highest quality services for the people we support and to improve opportunities and access to work now and for the long term.

Our Commitment

To co-create and deliver high quality employability programmes and complementary services for people with complex needs, challenging life circumstances or other barriers that impact on access to work.

Role Description

Manage a caseload of participants in custody providing high quality support and guidance, enabling participants to engage and break down barriers to successful resettlement, achieve agreed milestones and develop enhanced skillsets, leading them into an ultimate goal of sustainable employment.

What you will be doing

• Responsible for managing a caseload of participants with complex needs, ensuring the delivery and coordination of all achievements including induction, assessment, support work, training and education, pre-release preparation and employment sourcing/support.
• Updating of case notes including risk and inputting of achievements onto CATS+ the commissioners case management recording system, ensuring a high level of compliance to avoid rejected achievements.
• Ensuring that P-Nomis, the prison case management recording system, is updated where relevant with work carried out with the participant, and any information relevant to the participant, such as achievements, actions, safety and security.
• Building, managing and maintaining local stakeholder relationships within the prisons and local community, to ensure a steady flow of referrals/support and ensure that there is no duplication of services.
• Build, manage and maintain relationships with other Creating Future Opportunities (CFO) Evolution staff (both externally and internally) to ensure smooth transition for prison through the date, including arrange pre-release 3-way meetings and supporting with Release on Temporary Licence (RoTL).
• Support with the identification, resourcing, and coordinator of partner delivery for CFO Evolution participants.

What we need from you

Must have/be able to:

• Level 2 English & Maths or equivalent experience
• Demonstrates a strong understanding of the barriers faced by prisoners and prison leavers with complex needs, providing effective support, motivation, and guidance to help individuals progress towards education, training, employment, and successful reintegration, while working collaboratively with partner agencies
• Delivers high-quality services in line with contractual requirements, using excellent communication, organisational, IT, and problem-solving skills to engage stakeholders, achieve targets, manage risks, and drive positive outcomes.
• Demonstrates flexibility, resilience, and initiative in challenging environments, with a commitment to continuous improvement, safeguarding, Equality, Diversity and Inclusion, and maintaining high professional standards.

Great to have/be able to:

• IAG Level 3
• Level 3 Award in Education and Training
• PTLLS

Employee Benefits

As an employee of Shaw Trust as well as positively impacting people’s lives, you will have access to the following benefits:

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary rate
• Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes
• Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network, Neurodiversity Peer Support Network, Menopause Peer Support Group, The MANaging Network, The Young Professionals Network and Back to Work Support Group)
• Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan

Join a diverse and inclusive organisation

Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.

In addition;

• We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
• We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
• We are proud to hold the menopause friendly accreditation, hosting a regular Menopause Peer Support Groups providing a safe space for colleagues share experiences or ask questions.
• Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.

We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact:

[e-mail]

Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.