CET Operatives/Cleaner

WM Trains Limited; Northampton; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Defined benefit pension

Free travel across network

Discounts on other train operators

Friends & Family day passes

Virtual GP service

Employee Assistance Programme

Cycle to work scheme

Retail discounts portal

Job summary

WM Trains Limited seeks CET Operatives/Cleaner to keep trains and stations clean and tidy for customers. You will work as part of a team, respond to customer queries, and provide help and advice at stations. Training on bio-hazards and sharps will be provided, with duties across trains and platforms.

Flexibility includes early or late shifts, weekends, and commitment to probationary periods. Benefits include pension, travel perks, and staff discounts across the network.

Qualifications

• Willingness to learn and adhere to company standards.
• Flexibility to cover early or late shifts, including weekends.
• Strong written and verbal communication skills.
• Willingness to undertake training on bio-hazards and sharps handling.
• Ability to assist customers at stations and on trains.

Responsibilities

• Clean trains and stations to maintain tidiness for customer journeys.
• Answer customer queries and provide help at stations.
• Use specialist cleaning chemicals and equipment safely.
• Maintain materials and equipment, and report non-conformances.
• Dispose of rubbish and manage waste in appropriate locations.

Skills

Willingness to learn

Flexibility with shifts

Great communicator

Bi-hazard/sharps training

Customer service

Job description

CET Operatives/Cleaner

Application Deadline:20 October 2026

Department:Fleet

Employment Type:Permanent - Full Time

Location:Northampton

Reporting To:Tony Lee Edwards

Compensation:£25,436 / year

Description

Your role is to ensure our trains and stations are clean and tidy. You will be working as part of a team, responsible for cleaning our trains, at the station, ready for customer journeys. You will also be answering customer queries at the station and providing help and advice to customers.

What does the role involve?

• Use of specialist cleaning chemicals and equipment
• Take responsibility for Materials and equipment provided to carry out tasks required
• Undertake controlled emission toilet (CET) and extractions and when required.
• Complete audit sheets as required and report non-conformances to Train Presentation Supervisor
• Disposal of rubbish removed from trains in the appropriate location
• Remove full bin liners and re-line on train bins when found full or nearly full
• Fit seat reservation labels where required by local arrangements

What skills and experience do I need to do the job?

• A willingness to learn and work to company set company standards
• Flexibility - you could be on an early or a late shift, meaning you could be starting at 6am or finishing at 10pm, including weekends
• Being a great communicator - both written and verbal communication
• Happy to be training on how to handle bio-hazards and sharps
• Being happy to work on and off trains and platforms at stations

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

What are the salary and benefits that come with the role?

• Salary of xxxxxxx increasing to xxxxxxx after successfully completing your probation period
• A defined benefit pension from day 1 - one of the best in the UK.
• Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.

Due to the volume of applications we receive, the advert may close earlier than the published closing date.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.