Carriage Cleaner Supervisor

WM Trains Limited; Birmingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension from day 1

Free rail travel for you and family

Rail service discounts

Friends and Family passes

Virtual GP service

Employee Assistance Programme (EAP)

Cycle to work scheme

Retail discount portal

Job summary

WM Trains Limited is seeking a Carriage Cleaner Supervisor to lead the depot cleaning team at Soho, overseeing daily operations and staffing to meet safety, quality and customer service goals.

You will drive process improvements, manage rosters, monitor KPIs and ensure compliance with COSHH and environmental standards while supporting a high-performing, hands-on cleaning operation.

Qualifications

• Practical experience in cleaning operations.
• Proven supervisory/managerial track record.
• Ability to communicate effectively and manage underperformance.
• Strong IT skills for planning and reporting.

Responsibilities

• Lead and motivate the cleaning team to high depot standards.
• Plan activities, rosters and resources to meet needs.
• Conduct team briefings and one-on-one meetings.
• Identify safety, quality and efficiency improvements.
• Ensure health, safety and environmental policy compliance.
• Monitor attendance, training, PPE and people management.
• Manage equipment, materials and costs efficiently.
• Track KPIs and maintain quality standards.
• Collaborate with operations to support depot performance.
• Support continuous improvement initiatives.

Skills

Cleaning operations

Supervisory experience

Communication skills

IT & planning tools

Education

NVQ Level 3 supervisory management

Tools

Word processing

Spreadsheets

PC-based planning tools

Job description

Carriage Cleaner Supervisor

Application Deadline: 18 October 2026

Department: Fleet

Employment Type: Permanent - Full Time

Location: Soho

Reporting To: Jacqueline Hunt

Compensation: £29,086 / year

Description

As Depot Cleaning Team Leader, you will be responsible for leading the delivery of the depot cleaning plan, ensuring resources, facilities and staffing are utilised effectively to achieve customer expectations, quality standards and business objectives. You will oversee day‑to‑day operations, monitor workforce requirements, and make recommendations on staffing levels and working practices to support a safe, efficient and high‑performing cleaning operation.

Working closely with your team, you will continuously identify opportunities to improve processes and enhance service delivery, ensuring the highest standards of cleanliness are maintained across the depot. This is a hands‑on leadership role, and you will also support cleaning activities as required to help achieve operational goals and deliver an excellent environment for colleagues and customers alike.

What does the role involve?

• Leading, supporting and motivating the cleaning team to deliver high standards of train presentation and depot cleanliness.
• Planning and coordinating cleaning activities, staff rosters and resources to meet operational requirements.
• Carrying out team briefings and one‑to‑one meetings to ensure colleagues are informed, engaged and performing effectively.
• Identifying opportunities to improve safety, quality and efficiency across cleaning operations.
• Ensuring compliance with all health, safety and environmental policies, including COSHH and industry standards.
• Monitoring attendance, training compliance, PPE requirements and other people management activities.
• Managing cleaning equipment, materials and associated costs to ensure resources are used effectively.
• Monitoring performance against KPIs and maintaining compliance with business, contractual and quality standards.
• Working closely with operational teams to support depot performance and deliver a safe, clean environment for customers and colleagues.
• Supporting continuous improvement initiatives and contributing ideas to enhance the train environment and customer experience.
• This is a hands‑on leadership role that combines team management, operational planning and a strong focus on safety, quality and continuous improvement.

What skills and experience do I need to do the job?

• Practical experience within cleaning operation
• Experience in either supervisory or managerial role with a proven track record of achievement
• NVQ Level 3 supervisory management or ILM (training can be provided)
• The ability to communicate effectively and manage poor performance
• Good IT skills for word processing, spreadsheets and similar pc based planning and performance management tools
• Good financial awareness and effective decision making in and isolated environment where immediate reactions are required
• Be prepared to undertake formal training as required.

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

What are the salary and benefits that come with the role?

• Salary of £29,086 after successfully completing your probation period
• A defined benefit pension from day 1 – one of the best in the UK.
• Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work‑related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.

As an inclusive employer, we welcome applications from all backgrounds and ensure no‑one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.