Centre Principal

Porsche Centre Swindon; Tewkesbury; On-site; GBP 90,000 - 120,000; Full time

Job summary

Porsche Centre Swindon seeks an inspirational strategic leader to deliver the Centre's business strategy in line with Group objectives and build a high-performing management team. You will drive commercial performance across sales, aftersales, parts and finance while upholding the Porsche brand and customer experience.

The role focuses on developing people, sustaining growth, and ensuring strong governance and compliance across all operations.

Qualifications

• Develop and deliver the Centre's business strategy in line with Group objectives.
• Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
• Identify opportunities for sustainable growth while protecting and enhancing the Porsche brand.
• Build strong relationships with Porsche Cars Great Britain and other key stakeholders.

Responsibilities

• Lead a high-performing management team.
• Inspire colleagues to feel engaged, supported and empowered to achieve their full potential.
• Champion talent development, succession planning and colleague retention.
• Create a culture built on accountability, collaboration and continuous improvement.
• Ensure the delivery of a truly world-class customer experience across every aspect of the business.
• Maintain exceptional levels of customer satisfaction, loyalty and advocacy.
• Continually evolve the customer journey to meet the expectations of a luxury, high-net-worth client base.
• Ensure full compliance with FCA requirements, regulatory obligations and Group policies.
• Maintain robust governance, risk management and compliance standards.

Skills

Strategic leadership

Commercial acumen

People management

Stakeholder management

Job description

Strategic Leadership

• Develop and deliver the Centre's business strategy in line with Group objectives.
• Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
• Identify opportunities for sustainable growth while protecting and enhancing the Porsche brand.
• Build strong relationships with Porsche Cars Great Britain and other key stakeholders.

Commercial Performance

• Drive outstanding performance across every area of the Centre, delivering ambitious targets in new and Porsche Approved vehicle sales, aftersales, parts, finance and insurance, customer satisfaction and profitability.
• Take full accountability for the Centre's financial performance, including P&L responsibility.
• Monitor market trends, competitor activity and business performance to maximise opportunities and maintain a competitive advantage.
• Drive operational excellence and efficiency while maintaining exceptional standards across all departments.

People & Culture

• Inspire, develop and lead a high-performing management team.
• Foster an environment where colleagues feel engaged, supported and empowered to achieve their full potential.
• Champion talent development, succession planning and colleague retention.
• Create a culture built on accountability, collaboration and continuous improvement.

Customer Experience

• Ensure the delivery of a truly world-class customer experience across every aspect of the business.
• Maintain exceptional levels of customer satisfaction, loyalty and advocacy.
• Continually evolve the customer journey to meet the expectations of a luxury, high-net-worth client base.

Governance & Compliance

• Ensure full compliance with FCA requirements, regulatory obligations and Group policies.
• Maintain robust governance, risk management and compliance standards.
• Protect and enhance the reputation of both Porsche and Dick Lovett through exemplary leadership and professionalism.