Centre Principal

Securitas UK; Tewkesbury; On-site; GBP 120,000 - 190,000; Full time

Job summary

Dick Lovett Porsche Centre Tewkesbury seeks an exceptional senior leader to take overall responsibility for the centre, delivering world-class customer experiences and sustainable commercial growth.

You will lead a high-performing team across sales and aftersales in a premium environment, nurture talent, ensure governance and compliance, and strengthen partnerships with Porsche UK and Group stakeholders at a pivotal moment for the business.

Qualifications

• Significant experience as a Head of Business, Centre Principal, General Manager or in a comparable senior dealership leadership role.
• Strong understanding of luxury retail and the expectations of discerning customers.
• Proven history delivering sustainable profitability, growth and operational excellence.
• Exceptional leadership skills with the ability to inspire and develop teams.
• Excellent stakeholder management and relationship-building capabilities.

Responsibilities

• Develop and deliver the Centre's business strategy aligned with Group objectives.
• Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
• Drive outstanding performance across centre operations including sales, aftersales, parts, finance and insurance.
• Maintain full P&L accountability and monitor market trends to maximise opportunities.
• Lead a high-performing management team and foster a culture of accountability, collaboration, and continuous improvement.
• Ensure a truly world-class customer experience and uphold premium brand standards.

Job description

Job Description

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Strategic Leadership

• Develop and deliver the Centre's business strategy in line with Group objectives.
• Create and implement annual business plans covering commercial performance, people development, customer experience and operational excellence.
• Identify opportunities for sustainable growth while protecting and enhancing the Porsche brand.
• Build strong relationships with Porsche Cars Great Britain and other key stakeholders.

Commercial Performance

• Drive outstanding performance across every area of the Centre, delivering ambitious targets in new and Porsche Approved vehicle sales, aftersales, parts, finance and insurance, customer satisfaction and profitability.
• Take full accountability for the Centre's financial performance, including P&L responsibility.
• Monitor market trends, competitor activity and business performance to maximise opportunities and maintain a competitive advantage.
• Drive operational excellence and efficiency while maintaining exceptional standards across all departments.

People & Culture

• Inspire, develop and lead a high-performing management team.
• Foster an environment where colleagues feel engaged, supported and empowered to achieve their full potential.
• Champion talent development, succession planning and colleague retention.
• Create a culture built on accountability, collaboration and continuous improvement.

Customer Experience

• Ensure the delivery of a truly world-class customer experience across every aspect of the business.
• Maintain exceptional levels of customer satisfaction, loyalty and advocacy.
• Continually evolve the customer journey to meet the expectations of a luxury, high-net-worth client base.

Governance & Compliance

• Ensure full compliance with FCA requirements, regulatory obligations and Group policies.
• Maintain robust governance, risk management and compliance standards.
• Protect and enhance the reputation of both Porsche and Dick Lovett through exemplary leadership and professionalism.

About You

You will be an accomplished automotive leader with a proven track record of delivering outstanding commercial results within a premium or prestige environment.

You will bring:

• Significant experience as a Head of Business, Centre Principal, General Manager or in a comparable senior dealership leadership role.
• A strong understanding of luxury retail and the expectations of discerning customers.
• A proven history of delivering sustainable profitability, growth and operational excellence.
• Exceptional leadership skills, with the ability to inspire, influence and develop high-performing teams.
• Strong commercial acumen supported by strategic thinking and sound judgement.
• Experience leading sizeable, multi-functional teams across both sales and aftersales operations.
• Excellent stakeholder management and relationship-building capabilities.
• A passion for developing people and creating high-performing cultures.
• High personal standards, integrity and professionalism.

This is a rare opportunity to join a successful, family-owned business with an outstanding reputation, ambitious growth plans and a genuine commitment to its people.

As one of the UK's most respected automotive retailers and one of Porsche's longest-standing partners in the UK, Dick Lovett is seeking an exceptional senior leader to take overall responsibility for Porsche Centre Tewkesbury.

More than a Centre Principal role, this is an opportunity to influence both Centre and Group performance as part of a highly regarded senior leadership team. You will play a pivotal role in shaping the future success of the business, leading a high-performing team, delivering exceptional customer experiences and driving sustainable commercial growth, while upholding the values and standards that define Porsche and Dick Lovett.