Centre Operations Lead — Brighton Marina (28h Flexible)

Landsec; Brighton; On-site; GBP 35,000 - 52,000; Part time

Benefits offered by this job

Performance based annual bonus

25 days annual leave + bank holidays

Private medical insurance

Job summary

Landsec at Brighton Marina is seeking a Centre Operations Manager to lead safe, compliant and efficient centre operations with service partners, delivering high presentation and guest experience standards.

You will act as Responsible Person for Health, Safety and Security, coordinating budgets and enhancing sustainability, while working with senior stakeholders to influence operational resilience and improvements.

Qualifications

• Experience leading operational service delivery through contractors, service partners or third-party providers.
• Strong knowledge of Health and Safety, compliance and risk management within a customer-facing environment.
• Ability to manage multiple priorities, make sound decisions and maintain high operational standards.
• Strong stakeholder management skills, with the ability to build effective relationships and influence a wide range of internal and external partners.
• Commercially aware with experience monitoring budgets, controlling expenditure and identifying opportunities for continuous improvement.

Responsibilities

• Lead the operational performance of the centre through effective management of all service delivery partners, ensuring the highest standards of safety, compliance, presentation and guest experience.
• Act as the Responsible Person for Health, Safety and Security, ensuring all statutory, regulatory and company requirements are met and embedded across the asset.
• Provide visible operational leadership across all service partner workstreams, driving accountability, performance, continuous improvement and operational excellence.
• Develop strong relationships with service partners, fostering a collaborative culture focused on delivering best-in-class outcomes for guests, occupiers and stakeholders.
• Lead the contract management and performance review process for all operational service partners, ensuring delivery against contractual obligations, KPIs and budget expectations.
• Oversee the operational management of all centre services, including security, cleaning, waste management, landscaping, technical services, car parking and planned maintenance activities.
• Lead and coordinate responses to operational incidents, emergency planning, business continuity requirements and crisis management processes in line with site requirements.
• Ensure all risks relating to health and safety, fire safety, terrorism, security and business continuity are appropriately assessed, managed and regularly reviewed.
• Lead the delivery of the centre's ESG and environmental objectives, driving improvements in sustainability performance and regulatory compliance.
• Manage the delivery of planned property projects and operational improvement initiatives, ensuring works are completed safely, efficiently and with minimal disruption.
• Drive a first-class guest experience through exceptional operational standards and effective service partner performance management.
• Support the Centre Director in the management, forecasting and control of hard and soft service charge budgets, identifying opportunities for efficiency and value enhancement.
• Support with monthly service charge reconciliation meetings with finance and service delivery partners, monitoring expenditure against budget, reviewing accruals and variances, challenging spend where appropriate, and implementing actions to ensure effective budget control and financial accountability.
• Assist in the preparation and management of service charge budgets and operational expenditure plans.
• Support the successful delivery of marketing activity, commercial partnerships and centre events by ensuring operational requirements are planned and executed to the highest standard.
• Build and maintain positive relationships with brand partners, local authorities, emergency services and key stakeholders to support the safe and effective operation of the centre.
• Monitor occupier compliance with centre regulations, statutory obligations and lease requirements, escalating concerns where appropriate.
• Maintain and regularly review the centre risk register, ensuring mitigation plans are implemented and monitored.
• Prepare operational reports, presentations and performance updates for senior stakeholders and internal governance forums.
• Support the implementation of the company's strategic objectives and purpose across the centre.
• Undertake duty management responsibilities, including participation in out-of-hours incident response and weekend management rotas where required.
• Undertake any additional duties reasonably requested by the Centre Director that support the effective management and operation of the centre.

Skills

Operational leadership

Health & safety

Prioritisation

Stakeholder management

Budget awareness

Job description

Landsec at Brighton Marina is seeking a Centre Operations Manager to lead safe, compliant and efficient centre operations with service partners, delivering high presentation and guest experience standards.

You will act as Responsible Person for Health, Safety and Security, coordinating budgets and enhancing sustainability, while working with senior stakeholders to influence operational resilience and improvements.