Centre Operations Manager

Landsec; Brighton; On-site; GBP 35,000 - 52,000; Part time

Benefits offered by this job

Performance based annual bonus

25 days annual leave + bank holidays

Private medical insurance

Job summary

Landsec at Brighton Marina is seeking a Centre Operations Manager to lead safe, compliant and efficient centre operations with service partners, delivering high presentation and guest experience standards.

You will act as Responsible Person for Health, Safety and Security, coordinating budgets and enhancing sustainability, while working with senior stakeholders to influence operational resilience and improvements.

Qualifications

• Experience leading operational service delivery through contractors, service partners or third-party providers.
• Strong knowledge of Health and Safety, compliance and risk management within a customer-facing environment.
• Ability to manage multiple priorities, make sound decisions and maintain high operational standards.
• Strong stakeholder management skills, with the ability to build effective relationships and influence a wide range of internal and external partners.
• Commercially aware with experience monitoring budgets, controlling expenditure and identifying opportunities for continuous improvement.

Responsibilities

• Lead the operational performance of the centre through effective management of all service delivery partners, ensuring the highest standards of safety, compliance, presentation and guest experience.
• Act as the Responsible Person for Health, Safety and Security, ensuring all statutory, regulatory and company requirements are met and embedded across the asset.
• Provide visible operational leadership across all service partner workstreams, driving accountability, performance, continuous improvement and operational excellence.
• Develop strong relationships with service partners, fostering a collaborative culture focused on delivering best-in-class outcomes for guests, occupiers and stakeholders.
• Lead the contract management and performance review process for all operational service partners, ensuring delivery against contractual obligations, KPIs and budget expectations.
• Oversee the operational management of all centre services, including security, cleaning, waste management, landscaping, technical services, car parking and planned maintenance activities.
• Lead and coordinate responses to operational incidents, emergency planning, business continuity requirements and crisis management processes in line with site requirements.
• Ensure all risks relating to health and safety, fire safety, terrorism, security and business continuity are appropriately assessed, managed and regularly reviewed.
• Lead the delivery of the centre's ESG and environmental objectives, driving improvements in sustainability performance and regulatory compliance.
• Manage the delivery of planned property projects and operational improvement initiatives, ensuring works are completed safely, efficiently and with minimal disruption.
• Drive a first-class guest experience through exceptional operational standards and effective service partner performance management.
• Support the Centre Director in the management, forecasting and control of hard and soft service charge budgets, identifying opportunities for efficiency and value enhancement.
• Support with monthly service charge reconciliation meetings with finance and service delivery partners, monitoring expenditure against budget, reviewing accruals and variances, challenging spend where appropriate, and implementing actions to ensure effective budget control and financial accountability.
• Assist in the preparation and management of service charge budgets and operational expenditure plans.
• Support the successful delivery of marketing activity, commercial partnerships and centre events by ensuring operational requirements are planned and executed to the highest standard.
• Build and maintain positive relationships with brand partners, local authorities, emergency services and key stakeholders to support the safe and effective operation of the centre.
• Monitor occupier compliance with centre regulations, statutory obligations and lease requirements, escalating concerns where appropriate.
• Maintain and regularly review the centre risk register, ensuring mitigation plans are implemented and monitored.
• Prepare operational reports, presentations and performance updates for senior stakeholders and internal governance forums.
• Support the implementation of the company's strategic objectives and purpose across the centre.
• Undertake duty management responsibilities, including participation in out-of-hours incident response and weekend management rotas where required.
• Undertake any additional duties reasonably requested by the Centre Director that support the effective management and operation of the centre.

Skills

Operational leadership

Health & safety

Prioritisation

Stakeholder management

Budget awareness

Job description

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

LOCATION

The role will be based at Brighton Marina. There will be the need for occasional travel to other sites around the country and London Victoria as and when required.

This role is contracted for 28 hours per week to be worked a minimum of 4 days over 7 per week.

THE TEAM

You'll join a small but ambitious team at Brighton Marina, working directly alongside the Centre Director to deliver the operational, commercial and guest experience objectives of the destination.

While the Landsec on-site team is intentionally lean, the role works closely with a full suite of specialist Elevate service partners responsible for security, cleaning, technical services, landscaping and wider operational delivery. Success is achieved through strong collaboration, influence and partnership working rather than direct line management.

The successful candidate will also work closely with fellow landowners, occupiers and key stakeholders across the Marina, helping to support the continued growth and evolution of this unique mixed-use destination.

THE ROLE

Brighton Marina is a unique mixed-use destination on the South Coast, combining retail, leisure, hospitality and community spaces within a vibrant waterfront setting.

As Centre Operations Manager, you will lead the safe, compliant and efficient operation of the centre through a range of service delivery partners, ensuring high standards of presentation, sustainability and guest experience.

What Makes This Role Different?

• Lead operations at one of the South Coast's most diverse and high-profile destination assets.
• Play a key role in Health & Safety, compliance, service partner management and operational resilience.
• Influence sustainability initiatives, operational improvement projects and guest experience delivery.
• Enjoy a flexible 28-hour working pattern with genuine autonomy and accountability.
• Work closely with senior stakeholders while making a visible impact on the success of Brighton Marina.

PRINCIPLE ACCOUNTABILITIES

• Lead the operational performance of the centre through effective management of all service delivery partners, ensuring the highest standards of safety, compliance, presentation and guest experience.
• Act as the Responsible Person for Health, Safety and Security, ensuring all statutory, regulatory and company requirements are met and embedded across the asset.
• Provide visible operational leadership across all service partner workstreams, driving accountability, performance, continuous improvement and operational excellence.
• Develop strong relationships with service partners, fostering a collaborative culture focused on delivering best-in-class outcomes for guests, occupiers and stakeholders.
• Lead the contract management and performance review process for all operational service partners, ensuring delivery against contractual obligations, KPIs and budget expectations.
• Oversee the operational management of all centre services, including security, cleaning, waste management, landscaping, technical services, car parking and planned maintenance activities.
• Lead and coordinate responses to operational incidents, emergency planning, business continuity requirements and crisis management processes in line with site requirements.
• Ensure all risks relating to health and safety, fire safety, terrorism, security and business continuity are appropriately assessed, managed and regularly reviewed.
• Lead the delivery of the centre's ESG and environmental objectives, driving improvements in sustainability performance and regulatory compliance.
• Manage the delivery of planned property projects and operational improvement initiatives, ensuring works are completed safely, efficiently and with minimal disruption.
• Drive a first-class guest experience through exceptional operational standards and effective service partner performance management.
• Support the Centre Director in the management, forecasting and control of hard and soft service charge budgets, identifying opportunities for efficiency and value enhancement.
• Support with monthly service charge reconciliation meetings with finance and service delivery partners, monitoring expenditure against budget, reviewing accruals and variances, challenging spend where appropriate, and implementing actions to ensure effective budget control and financial accountability.
• Assist in the preparation and management of service charge budgets and operational expenditure plans.
• Support the successful delivery of marketing activity, commercial partnerships and centre events by ensuring operational requirements are planned and executed to the highest standard.
• Build and maintain positive relationships with brand partners, local authorities, emergency services and key stakeholders to support the safe and effective operation of the centre.
• Monitor occupier compliance with centre regulations, statutory obligations and lease requirements, escalating concerns where appropriate.
• Maintain and regularly review the centre risk register, ensuring mitigation plans are implemented and monitored.
• Prepare operational reports, presentations and performance updates for senior stakeholders and internal governance forums.
• Support the implementation of the company's strategic objectives and purpose across the centre.
• Undertake duty management responsibilities, including participation in out-of-hours incident response and weekend management rotas where required.
• Undertake any additional duties reasonably requested by the Centre Director that support the effective management and operation of the centre.

ESSENTIAL CRITERIA

• Experience leading operational service delivery through contractors, service partners or third-party providers.
• Strong knowledge of Health and Safety, compliance and risk management within a customer-facing environment.
• Ability to manage multiple priorities, make sound decisions and maintain high operational standards.
• Strong stakeholder management skills, with the ability to build effective relationships and influence a wide range of internal and external partners.
• Commercially aware with experience monitoring budgets, controlling expenditure and identifying opportunities for continuous improvement.

#INDHP

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

• Performance based annual bonus plan
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
• Two different share plans enabling you to share in the success you will help to build
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.