Sales Manager - Stoke

TPS; Wolstanton; On-site; GBP 42,000 - 62,000; Full time

Job summary

TPS is seeking a Sales Manager to lead the Parts Sales Executive Team at our Centre. You will drive sales targets, develop strong relationships with new and existing customers, and ensure high service levels across deliveries.

Reporting to the Centre Manager, you will monitor KPIs, plan promotions, maintain product knowledge, conduct 1:1 reviews, and implement incentive schemes to reward performance while upholding TPS standards of integrity and professionalism.

Qualifications

• Proven track record of Sales Team management in a B2B environment.
• Passionate about providing a great customer service experience.
• Confident communicator who can build relationships with stakeholders and clients.
• High degree of IT literacy and proficient use of MS Office.

Responsibilities

• Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets.
• Continually monitor sales performance against KPIs and take corrective action.
• Plan and implement promotional activities to meet sales targets.
• Maintain product knowledge and awareness of competitor activity.
• Conduct regular 1:1 performance reviews and provide development or corrective support.
• Ensure the sales team is motivated through incentive schemes and rewards.
• Provide and maintain excellent service to customers via the team.
• Monitor delivery schedules with Centre management to improve service levels.
• Ensure compliance with business standards, processes and guidelines.

Skills

Sales Team management

Customer service excellence

Communication skills

Tools

MS Office

Job description

TPS Sales Manager

Who are TPS?

TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.

Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.

About the RoleWhat will you be doing?

As Sales Manager reporting to the Centre Manager, the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers.

• Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets
• Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met
• With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met
• Maintain own product knowledge and awareness of competitor activity
• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI's, and provide developmental or corrective support where required
• With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards
• Provide and maintain an excellent level of service to customers via the team
• With the Centre management team, monitor delivery schedules to help maintain and improve service levels
• Conduct business with the highest level of integrity and professionalism
• Ensure the proper and accurate use of all business systems throughout the team
• Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines

Requirements

What are we looking for?

• A proven track record of Sales Team management experience gained in a B2B environment and the ability to lead, manage and motivate a team of Parts Sales Executives
• Passionate about providing a great customer service experience
• A confident and capable communicator who can build strong relationships with all key stakeholders and clients
• High degree of IT literacy and a proficient user of MS Office
• Sales focussed
• Results orientated
• A passion or interest in the automotive industry or providing great customer service